Screen May Be Coming Off

[srv0]

Originally Posted by rooster94

EVOwned, I like that, clever. So you actually went to a Sprint store and they told you that? Come on Sprint.

Aye, the Sprint Store in Round Rock. The CSR and tech I talked with both said there was a rather lengthy waiting list for new activations/replacements, and there was virtually no chance I would be able to get a replacement before the initial 30 day (returnable) period is up. My hopes now lie with Radio Shack.

I do hope they can get this resolved... I really want this to work out.

Sprint's flagship phone seems to be taking on a bit of water.

[jpgarcia]

I went to a corporate store today to try to get a new one and spoke to the store manager, he was having the same issues with his EVO. He mentioned Sprint is aware of the situation and is investigating the defect. He just said since they did not have a report in their database on this defect they cannot do nothing about it now. He said just to use it and wait till Sprint comes out with guidance on how to deal with this issue. However, he did instruct an employee to create a trouble ticket for me, which will be in the system once guidance does come out. Keeping a record of my visit in the system. My suggestion is that all who are experiencing this go to a corporate store or notify sprint about the defect. That way you can have a retroactive problem logged in. He did not seemed surprised at all and was very courteous about the defect.

[rooster94]

Originally Posted by jpgarcia

I went to a corporate store today to try to get a new one and spoke to the store manager, he was having the same issues with his EVO. He mentioned Sprint is aware of the situation and is investigating the defect. He just said since they did not have a report in their database on this defect they cannot do nothing about it now. He said just to use it and wait till Sprint comes out with guidance on how to deal with this issue. However, he did instruct an employee to create a trouble ticket for me, which will be in the system once guidance does come out. Keeping a record of my visit in the system. My suggestion is that all who are experiencing this go to a corporate store or notify sprint about the defect. That way you can have a retroactive problem logged in. He did not seemed surprised at all and was very courteous about the defect.

This makes me feel a little better, sounds like we will be able to replace our devices pretty soon. I just hope it can be done in time, I don't particularly want a refurbed device. But at the same time I also don't want one that is easily susceptible to things such as dust getting under the screen.

[edufur]

I am sure some of these lifting issues are legit, but I am wondering how many of the "ME TOOs" are just paranoia. Is it possible that some of you are confusing your invisishield / ghost armor as raised screen? I know that if someone didn't know i had ghost armor on my phone, they might think it was a slightly raised screen.

[rooster94]

Originally Posted by edufur

I am sure some of these lifting issues are legit, but I am wondering how many of the "ME TOOs" are just paranoia. Is it possible that some of you are confusing your invisishield / ghost armor as raised screen? I know that if someone didn't know i had ghost armor on my phone, they might think it was a slightly raised screen.

I wouldn't be surprised if that was happening. My Evo however is definitely suffering from it, hence this entire thread. It hasn't raised enough though where i'm too concerned about it.

[NuLLKiLL]

My screen come up and I can see all four light from under it I push hard and it goes down and I can kinda almost see one light. I've been told to keep watching the Sprint.com site and if I'm lucky and I see they have one to call and then maybe they can send me a working phone. Gotta love Order Support in the Philippines!

[rooster94]

Originally Posted by NuLLKiLL

My screen come up and I can see all four light from under it I push hard and it goes down and I can kinda almost see one light. I've been told to keep watching the Sprint.com site and if I'm lucky and I see they have one to call and then maybe they can send me a working phone. Gotta love Order Support in the Philippines!

Im assuming Sprint CS told you that?

[NuLLKiLL]

Yep we can't do anything because we don't have more phones. Ok then call me when you do. Naw we can't do that either but you can keep checking the Sprint website and hope you check when we have some and then call in time and then we would love to get a replacement for the defective phone we sent you. The forum rules prevent me from expressing my true frustration with this response.

Edit: And no one but Order Support can help me.

[dumpringz]

Wirelessly posted (Sprint HTC Evo : Mozilla/5.0 (Linux; U; Android 2.1-update1; en-us; Sprint APA9292KT Build/ERE27) AppleWebKit/530.17 (KHTML, like Gecko) Version/4.0 Mobile Safari/530.17)

yea so mines starting to lift up too .... eff me i jus hard reset this fkn thing n its gonna irk me to no end if i leave it alone

[fatboypup]

ive got v2 with light leak sceen lift and bad grounding ......... bah .....