Quote:
Originally Posted by jpgarcia
I went to a corporate store today to try to get a new one and spoke to the store manager, he was having the same issues with his EVO. He mentioned Sprint is aware of the situation and is investigating the defect. He just said since they did not have a report in their database on this defect they cannot do nothing about it now. He said just to use it and wait till Sprint comes out with guidance on how to deal with this issue. However, he did instruct an employee to create a trouble ticket for me, which will be in the system once guidance does come out. Keeping a record of my visit in the system. My suggestion is that all who are experiencing this go to a corporate store or notify sprint about the defect. That way you can have a retroactive problem logged in. He did not seemed surprised at all and was very courteous about the defect.
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This makes me feel a little better, sounds like we will be able to replace our devices pretty soon. I just hope it can be done in time, I don't particularly want a refurbed device. But at the same time I also don't want one that is easily susceptible to things such as dust getting under the screen.