Seidio Innocase II scratches EVO, Seidio willing to replace w. new rubberized version

[tmm2279]

Great Info!
Just placed my RMA for the case I bought the day Evo was released.
Thanks

[RicoRich196]

RMA'ed both my cases. No scratches at all yet but I'm definitely not trying to take that risk.

[jeffy2walgreens]

has anyone tried the newer cases yet? im too scared to put mine on

[AYSIANA]

Wow, I'm sorry but the picture on the first post of this thread does NOT look like something an Innocase II could have done to their phone! Looks like they maybe dropped or bumped it while NOT having an Innocase II on it at all. I got my Innocase II on 6-2 and my Evo on 6-4 and I dont see any scratches or other damage on my phone. I've dropped my phone once or twice now while in the Innocase II and still theres no damamge to my phone. It does fit a little more loosely but its already super hard to get off so I'm unsure as to if I should do the RMA to get a tighter fitting one. Also...do you have to return the first case before they will ship you the replacement...??? Cuz if thats the case, the phone would be completely unprotected while waiting for the replacement and that makes me very nervous!!

[aaron580]

Ive got a few scratches and my case doesnt fit snug like it did when i first put it on bought the bestbuy platinum with the clip. do they replace the clip to?

[Loman]

I need a replacement case since it fits loosely and scratched up my EVO. Didnt want to wait for Bestbuy to stock them (even then not guaranteed its the improved cases), I filled out Seidio's rma form online on 6/25 and got the approval 6/29. Seems they are sending me the replacement first, then I send back my old case in the same box with a prepaid label. Here's the email I got from them:

Thank you for your request. We have approved your application. An advance replacement with a pre-paid return label will be sent out in 1-2 business days. Please return the defective product back to us after received the replacement.

11152 Westheimer, #158
Houston, TX 77042

If you have any questions, please feel free to contact us.

Note: the replacement will be charged to your account, if we do not receive the return product within 14 days from the delivery day).The returned product(s) must be complete with no missing parts (components, user manual, ect.). All Software, Gift Certificates, Clearance Items, Applied Discounts, Custom Duties and Taxes, and Shipping and Handling Fees are NON- REFUNDABLE.

Regards,

Return Department
rma@seidioonline.com

[Iron.Wraith]

Hate to post again..... Just put in the other thread that my replacement arrived today. My case never caused any scratched but i used clear tape out the wazoo on the inside to snug it up. The new case is awesome and fits very tight like it should. Rubberized coating on the inside and larger felt. Seidio was prompt and courteous I have to say.

[RicoRich196]

Originally Posted by Iron.Wraith

Hate to post again..... Just put in the other thread that my replacement arrived today. My case never caused any scratched but i used clear tape out the wazoo on the inside to snug it up. The new case is awesome and fits very tight like it should. Rubberized coating on the inside and larger felt. Seidio was prompt and courteous I have to say.

Agreed, receieved my replacement today and it's wayyyy better than the original. No creaks or loose feeling and it just fits way better.

[r.mauldin]

got my replacement today also.

[slopokdave]

Received my replacement today. So far so good...

Are you guys sending anything back other than your old version/PT case?