I need a replacement case since it fits loosely and scratched up my EVO. Didnt want to wait for Bestbuy to stock them (even then not guaranteed its the improved cases), I filled out Seidio's rma form online on 6/25 and got the approval 6/29. Seems they are sending me the replacement first, then I send back my old case in the same box with a prepaid label. Here's the email I got from them:
Thank you for your request. We have approved your application. An advance replacement with a pre-paid return label will be sent out in 1-2 business days. Please return the defective product back to us after received the replacement.
11152 Westheimer, #158
Houston, TX 77042
If you have any questions, please feel free to contact us.
Note: the replacement will be charged to your account, if we do not receive the return product within 14 days from the delivery day).The returned product(s) must be complete with no missing parts (components, user manual, ect.). All Software, Gift Certificates, Clearance Items, Applied Discounts, Custom Duties and Taxes, and Shipping and Handling Fees are NON- REFUNDABLE.
Regards,
Return Department
rma@seidioonline.com