DEAD: 16GB Class 2 MicroSD - $26 Shipped - NEW DEAL - 1 DAY (6/2) ONLY - Page 2

HelenOster · #1 (**permalink**) 06-01-2010, 10:50 AM

Quote:

Originally Posted by Drac

I can do that. where would ya like it sent to?

Helen Oster
Adorama Camera Customer Service Ambassador
http://helenoster.blogspot.com
helen.oster@adoramacamera.com

Drac · #2 (**permalink**) 06-01-2010, 11:03 AM

Quote:

Originally Posted by HelenOster

Helen Oster
Adorama Camera Customer Service Ambassador
http://helenoster.blogspot.com
helen.oster@adoramacamera.com

it's been done.

HelenOster · #3 (**permalink**) 06-01-2010, 03:30 AM

I understand how you feel - and in your position I am sure I'd be thinking the same thing.
However, the price on the webpage was a typing error by a single individual in the admin team. Adorama doesn't actually make a charge until an item is shipped, so nobody actually lost anything.

It does say on the website:

http://www.adorama.com/catalog.tpl?op=FAQ#Payment Information:
This web site is intended to be a guide only.
.....We make every effort to provide you with an error-free website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status.
We are not responsible for typographical or pictorial errors.

I do want to add my apologies to the company apology to anyone who was disappointed, as a result of this genuine human error - and however fed up you are right now, having spoken to the guy who messed up on this one, I think he may be in a worse place....

**itouch24** · #4 (**permalink**) 06-01-2010, 03:05 PM

i ordered and then received email that it was back ordered followed by the email that it was a mistake and order was canceled ... u have to sell what an item was advertised at ... like with any physical store .. if a worker puts up a wrong sign .. the store is obligated to sell for that price

HTC_TP · #5 (**permalink**) 06-01-2010, 03:21 PM

Quote:

Originally Posted by itouch24

i ordered and then received email that it was back ordered followed by the email that it was a mistake and order was canceled ... u have to sell what an item was advertised at ... like with any physical store .. if a worker puts up a wrong sign .. the store is obligated to sell for that price

Agreed....I called their customer service area to express my displeasure, no-go on honoring the previous transaction. Oh well, I will just filter out Adorama from any future business since they don't care to honor good faith transactions.

HelenOster · #6 (**permalink**) 06-02-2010, 03:38 AM

Quote:

Originally Posted by itouch24

i ordered and then received email that it was back ordered followed by the email that it was a mistake and order was canceled ... u have to sell what an item was advertised at ... like with any physical store .. if a worker puts up a wrong sign .. the store is obligated to sell for that price

You actually received an automated email, which is triggered by our computer system when orders received are greater than stock available.

It is certainly against the law to charge more than the advertised shelf price:
http://www.ftc.gov/bcp/edu/pubs/business/adv/bus11.shtm

However, according to The Federal Trade Commission under the Internet, and Telephone Order Merchandise Rule, businesses have the option to cancel an Internet order for a mis-priced item and send a full refund, as long as they promptly notify the customer and send their full refund.

At Adorama we do not actually charge a customer's cc until an item actually ships.

Quote:

Originally Posted by HTC_TP

Agreed....I called their customer service area to express my displeasure, no-go on honoring the previous transaction. Oh well, I will just filter out Adorama from any future business since they don't care to honor good faith transactions.

We regret your dissatisfaction, however as this was the result of a typing error by a single member of staff, we cannot allow that error to compromise the long-term security of our other employees by agreeing to sell this item to all those who ordered at this incorrectly advertised price.

**themuffinman** · #7 (**permalink**) 06-01-2010, 06:18 PM

Quote:

Originally Posted by itouch24

i ordered and then received email that it was back ordered followed by the email that it was a mistake and order was canceled ... u have to sell what an item was advertised at ... like with any physical store .. if a worker puts up a wrong sign .. the store is obligated to sell for that price

The truth is if they have any kind of disclaimer stating that they aren't responsible for typo's(which they do) then there isn't really anything you can do. Most major online retailers have such a policy for situations just like this. I don't like it either but thats what they need to do to protect themselves at times. Imagine if they had gotten thousands of orders times $20 a pop, thats one expensive typo. Yes its not your fault but what can you do other than just don't buy anything from them ever again.