Quote:
Originally Posted by itouch24
i ordered and then received email that it was back ordered followed by the email that it was a mistake and order was canceled ... u have to sell what an item was advertised at ... like with any physical store .. if a worker puts up a wrong sign .. the store is obligated to sell for that price
|
You actually received an automated email, which is triggered by our computer system when orders received are greater than stock available.
It is certainly against the law to charge more than the advertised shelf price:
http://www.ftc.gov/bcp/edu/pubs/business/adv/bus11.shtm
However, according to The Federal Trade Commission under the Internet, and Telephone Order Merchandise Rule, businesses have the option to cancel an Internet order for a mis-priced item and send a full refund, as long as they promptly notify the customer and send their full refund.
At Adorama we do not actually charge a customer's cc until an item actually ships.
Quote:
Originally Posted by HTC_TP
Agreed....I called their customer service area to express my displeasure, no-go on honoring the previous transaction. Oh well, I will just filter out Adorama from any future business since they don't care to honor good faith transactions.
|
We regret your dissatisfaction, however as this was the result of a typing error by a single member of staff, we cannot allow that error to compromise the long-term security of our other employees by agreeing to sell this item to all those who ordered at this incorrectly advertised price.
06-01-2010, 03:21 PM
Hybrid Mode
