Sprint refuses to replace defective phone

[doktorbanner]

Wow. I have been with sprint for over ten years and my HTC EVO 3d that I've had for 7 months has been giving me issues. I take it to get fixed at the Woodbridge nj store and they tell me they won't do anytging I have to go through insurance. I have treated thus phone like gold and it is in almost the exact condition i recieved it in. Now if i had done something to damage the phone I would gladly pay the deductible but this amounts to extortion. They sell ne a faulty product that doesn't work property and say I will have to pay for another phone to replace it. Otherwise I'm stuck with a phone that doesn't do the job of the service I pay for. Or I can cancel my contract and pay them a termination fee. Outright extortion.