Possible screen problem

[the7thson]

For the record, I've had this problem for months and not really done anything about it. The other day my phone refused to boot up so I had to get a new one but I don't think this problem will necessarily make it unusable, you can't even tell it's there unless you're in florescent lighting.

[stravy]

Originally Posted by the7thson

For the record, I've had this problem for months and not really done anything about it. The other day my phone refused to boot up so I had to get a new one but I don't think this problem will necessarily make it unusable, you can't even tell it's there unless you're in florescent lighting.

some seem to have problems afterwards and others don't....in my case the scroll bar on the right hand side of the screen became unusable....(i use the stylus to scroll)

i will agree about the florescent lighting.....it makes it stick out like a sore thumb.

[Biker1]

Originally Posted by reyderosquillas

Biker1 new thread, please read the 2 links at the top of the first post:

http://forum.ppcgeeks.com/showthread.php?t=68671

the second link is my update:

http://forum.ppcgeeks.com/showpost.p...&postcount=339


I had to send my phone to HTC, I don't have Sprint, and I had AT&T but they said anything screenwise is cosmetic, and then I switched to T-mo, so it had to go HTC.

I am alittle regarding "2 links at the top of the first post. "In your post, the second link is broken. Are you referring to the 2 links you posted above?

[reyderosquillas]

http://forum.ppcgeeks.com/showpost.p...&postcount=339 that one works.

just read the whole thing here:

http://forum.ppcgeeks.com/showthread.php?t=68671 all updates are on there..

any advice is appreciated since my phone is in Indianapolis with HTC with 9 days left to respond till they send it back for $35

_____________________________

ok so HTC originally told me that the screen wasn't flat because it had a pressure point.. well either they did that themselves or, DUH, heat causes things to warp, and I know this whole problem was because the phone was constantly overheating!

Now I just need to know what to say over the phone to have them own up to their damn overheating issue and fix the thing for free!

[Biker1]

Sounds like HTC is in denial as they don't want to admit there is a manufacturing problem. Alot of companies play the old BS of its the fault of the customer angle and most customers give in. But others persist and get what they want. HTC and Sprint are aware of the screen problem. You can either let then know that and persist or just pay the $35 which would probably give you less aggravation. It will be hard to prove that what they are saying is wrong as you are here and they are there. If the screen problem happens again it will be harder for HTC to play the its your fault excuse.
Don't forget to document everything via email and that you are aware of the manufacturing problems regarding the screen issues, etc. etc. and that you don't agree with the its your fault concept excuse or however you want to word it as long as you document everything and send them a copy. It will help for next time if there is a next time. You can post links in your email regarding others who are experiencing the same issue.

[reyderosquillas]

http://forum.ppcgeeks.com/showthread.php?t=41724&page=51 his phone overheats

http://forum.ppcgeeks.com/showpost.php?p=575259&postcount=540

and yes mine gets too hot to hold or touch for that matter when its charging and 1. the screen is on. 2. the screen is on and i'm using gps. 3. the screen is on during a call. 4. the screen is on during a speakerphone call.

so how the heck am I supposed to use the phone while its charging during a call? It gets too hot! The back where the battery resides reaches almost to the point of a burning temperature it feels only a hairline away from burning my hand!


the proof of the Touch Pro's overheating:

http://forums.whirlpool.net.au/forum-replies-archive.cfm/1076262.html basically my problem

http://forums.verizon.com/vrzn/board/message?board.id=Smartphone&thread.id=1390 read the last post

http://forums.crackberry.com/f21/htc-touch-pro-93498/ its mixed around in posts

http://www.sprintusers.com/forum/archive/index.php/t-179994.html

http://forum.ppcgeeks.com/showthread.php?t=47032

http://forum.ppcgeeks.com/showthread.php?t=56431 DIAMOND AND TP

http://www.engadget.com/2009/02/27/ntt-docomo-halts-blackberry-bold-sales-after-reports-of-overheat/ scroll to Yankees368 post:

"then why the hell does by HTC Touch Pro (CDMA, Sprint) not get recalled. This thing could cook an egg, and actually stops charging while making a call, as it over heats."

http://www.engadget.com/2009/02/27/ntt-docomos-overheating-blackberry-bold-not-caused-by-battery?icid=sphere_blogsmith_inpage_engadget SCROLL DOWN TO SCRAPMAKER'S POST:

"My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch.My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch."

http://forum.ppcgeeks.com/showpost.php?p=750539&postcount=46 quoted here:

"I had this issue last week and though the phone was messed up. When I saw this, I laughed so hard my coworkers thought I was crazy. LOL

I went into a Sprint repair store on the weekend and the representative there informed me that while I'm surfing the internet I shouldn't have the charger plugged in. I noticed that while I'm using the phone as a GPS or just talking on the phone while it's on the charger it heats up. WTF... you can't use and charge your phone at the same time? What a Crock... LOL"

REALLY? WE CAN'T CHARGE AND USE THE PHONE AT THE SAME TIME? IS THAT SO? HMMM..MY POINT EXACTLY.

http://forum.ppcgeeks.com/showpost.php?p=753675&postcount=60 ouch! i know what he means!

Overheating Diamonds (dont know if they are with or without the heatsync, depends on each person's phone)--

http://www.mobiletoday.co.uk/news.aspx?id=39434&fid=150

http://forums.intomobile.com/htc/79159-htc-touch-diamond-overheated-help-please.html

http://www.sprintusers.com/forum/archive/index.php/t-179994.html

SHADOW-

http://www.htcwiki.com/thread/1152436/Shadow+overheating?t=anon

[tobeychris]

This is water damage

I had purposefully recreated this damage by running a hot shower and leaving the phone in the room. The water gets between the plastic/glass and the screen, giving that gas on water effect. Unless it's severe, it doesn't effect the view of the phone when it is on, but you can still have them replace it At least I did.

[tobeychris]

The other stuff about pressure points and damage is completely different.

[reyderosquillas]

please go here for further updates as I won't be continuing the fun of rediting the same post within 3 threads:

http://forum.ppcgeeks.com/showthread.php?t=68671

[MrObvious]

I had the same problem and now my touch screen doesn't work and the water damage indicator is red. Can I buy a new screen off of eBay for cheap? I saw some like the P3700 and it looked like it might work but I don't know.