Cracked Screen & other damage.

[battlekat]

Recently dropped my Diamond, noticed that there is now a 2cm diagonal crack at the bottom right of my screen, further more pieces of the back cover have chipped off. What are my options, can i send it back to Telus for repair/exchange?

[tobeychris]

Two options:

You pay $499 and now have two Diamonds.

Telus doesn't have insurance or physical damage replacement. Even if you brick your phone, they'll blame on it the fact that you physically damaged it to the point that it doesn't work, and you'll have to pay to fix it anyways (which probably won't fix the dents, and still cost as much as a new phone).

Two: Live with your mistakes in dropping a $500 phone. It happens, it sucks, but you have to deal with it.

[battlekat]

I think i might go with an LG Dare this time. Diamond is too fragile (flimsy)

[psweitzer]

It is a tough and sometimes costly lesson to learn isn't it??

I know the feeling... I left my Touch (not my Diamond, my first Touch) on the hood of my car and drove away only to have it run over by an ice cream truck of all things!!! how could something that brings so much joy cause me such pain... =)

Fight the urge to walk away from the wondrous world of Htc...

[mixxy]

Originally Posted by psweitzer

It is a tough and sometimes costly lesson to learn isn't it??

I know the feeling... I left my Touch (not my Diamond, my first Touch) on the hood of my car and drove away only to have it run over by an ice cream truck of all things!!! how could something that brings so much joy cause me such pain... =)

Fight the urge to walk away from the wondrous world of Htc...

lol dont want to laugh, but i remember u talking about this in the vogue forum and i was just laughing at the fact that imagine if it still worked, my old motorola dual band flip phone (cdma) survived a fall thru my car on the highway going 120 km/hr and still worked somewhat (could recieve and send calls) lol

[dcperdue]

Originally Posted by battlekat

I think i might go with an LG Dare this time. Diamond is too fragile (flimsy)

LOL You dropped it of course its going to break. And dont even try to compare the lg dare to a diamond and say thats its better because its not flimsy. If the dare had all the features of the diamond IT WOULD NOT TAKE TO WELL TO BEING DROPPED EITHER.

It pisses me off when people drop their phone and it breaks and they try to blame the manufacture because it somehow makes them feel better that they were the retard who dropped their phone.

Look at my attached pic I suppose because I threw my first diamond across my garage and it bounced off the block wall and broke I should blame the phone as being flimsy.

Bottom line is gmac was trying to rip me off on interest on my paid off H2 hummer and I couldnt reach an american rep alwayes got somone in india. And I got pissed and threw it across my garage. But im rich so no big deal I accepted my mistake. I was more sad that I couldnt find another diamond as this was when they first came out. So I ended up getting one off Craigs List and got screwed over on that one. So 3 times I paid for a new diamond.

And as for your other rubbish comment about lack of apps and the other rubbish. It has more apps then the lg dare and any other phone thats out for that matter including the i-phone. Bottom line dont blame the phone because your a retard who cant manage to hold onto a phone. Try lifting some weights perhaps that will help

Also let me add that I threw this thing as hard as I could and it hit a block wall and the bounced off the floor. And you know what It still made and received calls and I was able to usb sync it with my pc and get the files off it. And it wasnt even in a protective case bare *** naked. You call this a flimsy phone? You are crazy.

[battlekat]

Dear dcperdue,

I have to disagree with you on several points. But before i begin realize that these are my views based on my experience, yours may differ.

First & foremost, the build quality of the Diamond is by far inferior to any device I've ever owned, and I've had a few. Sure i dropped the phone, i get it. But that doesn't change the fact that the phone was almost a total loss after a 4 foot drop (*edit: actually i just measured and it was a 2'9" drop). The back cover is only slightly more rigid than cardboard. This is my second Diamond, the first one was missing the 4GB internal storage completely!!!

Second, where are these apps that you speak of? I'm not talking about the ones the good people of these forums are dedicating their spare time too. I'm talking about actual developer apps for productivity and entertainment alike, & support from HTC, which is non-existent. Don't even think about comparing Iphone appstore with what's available from HTC.

Third, parts. Why is it impossible to find stock replacement parts for my Diamond. Maybe you know of some magical place where i can find a replacement back cover for it, and you're not sharing? If so shame on you! Actually, come to think of it, i don't want a stock cover, i need something a little more sturdy because because my tiny little arms can't handle the weight of the phone.

If you read my post cearly, you would have seen that I actually tried to liked the Diamond, specifically because of Juicy, Mighty, Juggalo & all the wonderful people who devote their valuable time to make everyones experience better. Unfortunately my experience hasn't been so and i sincerely hope that yours isn't the same.

[dcperdue]

Originally Posted by battlekat

Dear dcperdue,

I have to disagree with you on several points. But before i begin realize that these are my views based on my experience, yours may differ.

First & foremost, the build quality of the Diamond is by far inferior to any device I've ever owned, and I've had a few. Sure i dropped the phone, i get it. But that doesn't change the fact that the phone was almost a total loss after a 4 foot drop. The back cover is only slightly more rigid than cardboard. This is my second Diamond, the first one was missing the 4GB internal storage completely!!!

Second, where are these apps that you speak of? I'm not talking about the ones the good people of these forums are dedicating their spare time too. I'm talking about actual developer apps for productivity and entertainment alike, & support from HTC, which is non-existent. Don't even hink about comparing Iphone appstore with what's available from HTC.

Third, parts. Why is it impossible to find stock replacement parts for my Diamond. Maybe you know of some magical place where i can find a replacement back cover for it, and you're not sharing? If so shame on you! Actually, come to think of it, i don't want a stock cover, i need something a little more sturdy because because my tiny little arms can't handle the weight of the phone.

If you read my post cearly, you would have seen that I actually tried to liked the Diamond, specifically because of Juicy, Mighty, Juggalo & all the wonderful people who devote their valuable time to make everyones experience better. Unfortunately my experience hasn't been so and i sincerely hope that yours isn't the same.

LOL google ppc apps thousands. And the drop depends on how the phone lands. I dropped my touch and it happened to land on its power button and even with a rubber glove on it the button detached from the board.

As I said dont bash on the device because it didnt stand up to your abuse. No where in the manual does it say will survive a 4 foot drop. I suspect the only reason your on this forum is because you had a diamond. So go grab a kids toy iphpone and head over to the iphone forum. And yes I had an iphone both versions and for business perposes the blow. They are for kids verry few people over 25 own one. This is a proven statistical fact from mr blow jobs ehem i mean steve jobs himself.

[brear33]

I suppose I made a good investment when buying the insurance (from futureshop), otherwise I'd be down approx $2500 by now on the touch diamond alone.

Sometimes it's worth it, othertimes not so much.

[mixxy]

Originally Posted by brear33

I suppose I made a good investment when buying the insurance (from futureshop), otherwise I'd be down approx $2500 by now on the touch diamond alone.

Sometimes it's worth it, othertimes not so much.

whas does their warranty entail?