sprint customer service - Page 2

abovelegit · #11 (**permalink**) 11-05-2008, 06:58 PM

Honestly, they've improved in most areas. Changing my caller ID, setting up my Diamond, all that was a lot easier than I thought it would be. Granted there are some CS employees who are clueless, but they are improving...

http://www.engadget.com/2008/10/20/s...recent-survey/

deanwoof · #12 (**permalink**) 11-06-2008, 01:47 AM

Quote:

Originally Posted by bkhoste

I think it depends on the store you find, I have had great experiences at stores in Ohio and in Oregon. Well, as I posted in another thread there was one store in Oregon that sucked, but it was more one persons attitude then the entire store.

i'm curious where did you go in oregon?

and OP could you be more specific in how sucky CS is?

**indagroove** · #13 (**permalink**) 11-06-2008, 05:29 AM

I like to call when I'm dunk in the middle of the night, and flirt with the Filipina girls they route my calls to at 3am.

**rainfreak** · #14 (**permalink**) 11-06-2008, 10:15 AM

Quote:

Originally Posted by indagroove

I like to call when I'm dunk in the middle of the night, and flirt with the Filipina girls they route my calls to at 3am.

And then post on here about calling drunk at 3am and flirting...

worldaviator · #15 (**permalink**) 11-06-2008, 08:50 PM

Quote:

Originally Posted by indagroove

I like to call when I'm dunk in the middle of the night, and flirt with the Filipina girls they route my calls to at 3am.

LOL.. yeah I can tell from their accent that they are in the Philippines as well.

fr4nk1yn · #16 (**permalink**) 11-06-2008, 10:45 PM

It's not that bad. Takes some getting used to I guess. It's much better that it was when I signed up last year.

macguy70 · #17 (**permalink**) 11-06-2008, 10:48 PM

They have been great to me. I used to have them years ago and they sucked. But the last several issues with them they have handled quickly and to my satisfaction.

**Dr.8820** · #18 (**permalink**) 11-06-2008, 10:55 PM

Quote:

Originally Posted by kasha278

is it just me or is customer service for sprint useless?

you will get the best cs between 9am-10pm est.i don't want to profile but if i don't hear an american voice,i'll hang up and call right back and an american usually answers(don't flame, i just can't understand alot of the cs people and it took me 40 mins to order my pro from telesales).

macguy70 · #19 (**permalink**) 11-06-2008, 11:01 PM

Quote:

Originally Posted by mr8820

you will get the best cs between 9am-10pm est.i don't want to profile but if i don't hear an american voice,i'll hang up and call right back and an american usually answers(don't flame, i just can't understand alot of the cs people and it took me 40 mins to order my pro from telesales).

I will agree with you on that. I usually ask for advance tech support and I always get a american. Some reason a whole lot easier to deal with.

ivan1.ruiz · #20 (**permalink**) 11-07-2008, 12:23 AM

TIP.

When you call sprint call them from your phone by dialing *2 then select tech support and select that you have a PDA. By doing this you will get to the Advanced technical support or TIER II. Once you have them on the line and they have asked all the authentication stuff have them call you at your home phone if you need to troubleshoot your mobile device.

Works for me every time. Normally they answer in Oklahoma or Texas i think