invinsibleshield for your usa (sprint/telus) touch diamond - Page 6

TimBal · #51 (**permalink**) 10-08-2008, 05:20 PM

Quote:

Originally Posted by indagroove

Has anyone received their order from Zagg yet? I placed my order on Sept 27th, and have received only a confirmation email. I called yesterday, and was told that they were on inventory back order or something..

If you ordered an inisibleshield from ZAGG you might want to check the status. This is what I got today:

Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Alicia and I appreciate the opportunity to assist you.

I'm sorry to inform you that your order was canceled, so we made you a new order with everything you ordered. Your order # M??? was received on October 8, 2008. We have recently made a change in our shipping system in order to improve our processing time and accuracy. Due to this change some orders were delayed. Your order should ship within 3 - 5 business days of the order date. We apologize for any inconvenience.

During the checkout process, you selected to have your item shipped via UPS Ground. Orders shipped using this service can take 2-6 Business days to be delivered. Once your order has left our facility you will receive a shipping confirmation email

Thank you for choosing the invisibleSHIELD. We appreciate your business!

All the best,

I placed the original order on Sept 28th

abovelegit · #52 (**permalink**) 10-08-2008, 05:36 PM

If you haven't got your order yet, this is probably why:

Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Janet and I appreciate the opportunity to assist you.

Due to exponential growth, we have recently upgraded and transferred our fulfillment department to a larger, more efficient off-site location. This will ensure that orders will be shipped faster and more accurately in the future. Due to unforeseen issues that have developed, many orders have been delayed. Please accept our sincerest apologies for any inconvenience this may have caused.

Your order # ******** was received on September 27, 2008 and has not shipped yet. We expect all of our backlog orders to be shipped out within the next week.

The transition of upgrading our shipping facility has added temporary strain to several aspects of ZAGG Inc., but our ability to service our customers should greatly improve.

During the checkout process, you selected to have your item shipped via USPS First Class Mail (free shipping). Orders shipped using this service can take 1-2 weeks to be delivered. Once your order has left our facility you will receive a shipping confirmation email.

Please note that orders shipped via USPS do not have tracking numbers associated with them.

I hope this helps! Please feel free to contact me if you have any further questions or comments.

All the best,

flashburn · #53 (**permalink**) 10-08-2008, 06:22 PM

Lame. The lack of communication from this company is pretty pathetic. I emailed them several days ago asking the same question and I have yet to receive a response.

abovelegit · #54 (**permalink**) 10-08-2008, 06:45 PM

Quote:

Originally Posted by flashburn

Lame. The lack of communication from this company is pretty pathetic. I emailed them several days ago asking the same question and I have yet to receive a response.

Yeah, I emailed them two days ago and I just now got an answer!

**eenieMINI** · #55 (**permalink**) 10-08-2008, 10:00 PM

This could be the identical letter to the one I received...

grrrrrrrr

**indagroove** · #56 (**permalink**) 10-09-2008, 12:45 AM

My theory is that they put them up for sale before they had finished manufacturing them.

**indagroove** · #57 (**permalink**) 10-14-2008, 02:15 PM

Two weeks after placing my order (on Sept 27th), I still have not even received a tracking number. I called and *****ed them out, and they are refunding my money, and shipping a full body free of charge (or so they say).

**SOHKis** · #58 (**permalink**) 10-14-2008, 03:07 PM

glad i decided to hold off on getting one for myself...

umbra · #59 (**permalink**) 10-15-2008, 01:14 PM

Just an FYI, I got my order yesterday. I originally ordered it on 9/29. Just put it on my Diamond and I have one major complaint about it. The protector does NOT have a cutout or hole for the earpiece. When you install it, the protector will cover the earpiece speaker hole and muffles it. I tried to cut it with an xacto knife but the durability of the protector wouldnt let me cut it lol. I had to use a precision flathead screwdriver tip with a lighter to melt the plastic away from the hole...

**SOHKis** · #60 (**permalink**) 10-15-2008, 01:21 PM

that doesn't sound right, did you contact them about that?