Internet not working? Possible Fixes!!

[kevank]

Originally Posted by Wideawake

1. Dial ##3282#
2. Click Edit and enter your MSL. (Call sprint for your MSL)
3. Tap & Highlight Active Profile.
4. Click Menu then Edit.
5. Change value to 1 then Ok, Ok again.
6. Click Yes to update the items then Ok to reset.

Worked perfectly.

[GSRacer2102]

New to the forum and came here to see if there was a solution for this. It worked perfectly! thanks

[rollrsk8ter]

Well I am glad this worked for everyone else. I spent a total of 4 hours with CS yesterday trying to fix mine. I have tried what is posted here, but that is not working either. I can get data through wifi, but when I try through edvo I get - Error Code: 67
Registration failure. your PCS vision username and/or password maybe incorrect. please try again

They keep steering me to "Start...Settings...Personal......Phone...Serv ices ..." and telling me the problem is that i have no Internet service, can someone that has data working properly tell me if they have such a service?

Thanks

[puff]

Originally Posted by rollrsk8ter

Well I am glad this worked for everyone else. I spent a total of 4 hours with CS yesterday trying to fix mine. I have tried what is posted here, but that is not working either. I can get data through wifi, but when I try through edvo I get - Error Code: 67
Registration failure. your PCS vision username and/or password maybe incorrect. please try again

They keep steering me to "Start...Settings...Personal......Phone...Serv ices ..." and telling me the problem is that i have no Internet service, can someone that has data working properly tell me if they have such a service?

Thanks

Error 67 = username and password did not authenticate (like the error tells ya)
you need to update these settings in your phone, i suggest the following:

1) Remove the battery for a minute
2) Try Start/Settings/System tab and click Update Profile.
3) Next Check ##DATA# (make sure its' on profile 1 and shows a username/password,etc)
4) If your still getting error 67 call tech support ask for vision pw reset

Also note that repeated attempts will lockout the username from network access (for 20 minutes), even with the correct password

[kevinb13]

worked great, thanks guys!

Edit*

Actually it did work the first time I tried. Now after a hard reset the setting is still at a value of 1 but I am getting a new error that states

Dialed #777

Cannot connect for an unknown reason. To check your connection settings and change them if needed, tap Settings. If the problem continues reset your mobile device according to your manufacture's documentation and try again.

Any idea?

[nttdemented]

Hmmm... I think I came close to this by accident but I also think I messed something up by accident. I was on the phone last night (got the phone yesterday morning) with CS and they were giving me all the my EPST info so that I could enter it (it was all blank). She didn't get the change 0 to 1 on active profile, I did but it didn't work. BUT! I think I screwed something up, while I was doing the steps as she direted me I changed the default profile info instead of Custom Profile 1.

Can someone tell me what they got on the Default Profile? I know the user name is <MEID>@hcm.sprintpcs.com and the HA IP addresses are different. Particularly I think the AAA Shared Secret was a bunch of ASCI characters...

Can anyone browse into their EPST settings and tell me what they got in there?