Hard reset not the same as the manual

CNeufeld · #1 (**permalink**) 08-21-2008, 08:33 AM

The manual says to use the Volume Down + Enter + Reset at the same time. The correct combination appears to be Volume Down + Power + Enter + Reset. Using the first combination (after screwing up my registry), I managed to get it reset once in about 100 attempts. I was just about to send it back when I finally got it done. And I think it only worked that time is because I had taken the battery out, so I was turning it on while I was holding down the Volume Down and Enter. I tried to reproduce it after that, with no success.

With the new key combination, I was able to quickly get to the reset screen twice in two attempts. Aside from the finger contortions to get the Power button at the same time, it's a no-brainer.

I don't know if the Sprint unit will be the same as the Telus one. But I thought I'd post it in here anyway, so when you guys finally get your phones and someone semi-bricks it like I did on the first weekend, you might be able to recover.

Clint

quarky42 · #2 (**permalink**) 08-21-2008, 10:22 AM

I think there is a software program out there that can trigger a hard reset in WinMo devices... you have to confirm it since it is software to avoid accidental trigger. I've used it once before... can't think of the name. Possibly one of the PHM Power Toys.

**tobeychris** · #3 (**permalink**) 08-21-2008, 10:27 AM

It's called clear storage, a windows service app. Not helpful if you can't turn your phone on though.

**hibby50** · #4 (**permalink**) 08-21-2008, 10:27 AM

yea but most people dont use it

CNeufeld · #5 (**permalink**) 08-21-2008, 10:52 AM

Quote:

Originally Posted by quarky42

I think there is a software program out there that can trigger a hard reset in WinMo devices... you have to confirm it since it is software to avoid accidental trigger. I've used it once before... can't think of the name. Possibly one of the PHM Power Toys.

That's included as one of the control panel items. Nice thing about it is that you can clear just the regular memory (RAM/ROM), or the internal 4GB of storage, or both.

As others have said, though... If you can get into your phone, it doesn't help. I had deleted/recreated the "PressureThreshold" registry key on my machine (in a mis-guided attempt to run one of the Diamond customizing apps), and when I started it up, the screen was un-responsive to any input from me. And since I had sync'd with my company's Exchange server (and they enforce a password policy), I couldn't get past the un-lock screen.

Clint

**Juicy47** · #6 (**permalink**) 08-22-2008, 06:31 PM

Just a quick question since you have hard-reset your device; do things stored on "internal storage" i.e. the 4GB onboard flash memory, survive a hard reset or are they deleted?

EtherealRemnant · #7 (**permalink**) 08-22-2008, 06:42 PM

Quote:

Originally Posted by Juicy47

Just a quick question since you have hard-reset your device; do things stored on "internal storage" i.e. the 4GB onboard flash memory, survive a hard reset or are they deleted?

Are you unable to read?

You get the option to format internal storage or not...

**Juicy47** · #8 (**permalink**) 08-22-2008, 10:00 PM

Sorry, I thought Clint was speaking about the options on the aforementioned software, but thanks for being a prick about it.

**puff** · #9 (**permalink**) 08-23-2008, 12:12 AM

Quote:

Originally Posted by Juicy47

Just a quick question since you have hard-reset your device; do things stored on "internal storage" i.e. the 4GB onboard flash memory, survive a hard reset or are they deleted?

would like to know the answer as well... does a hard reset (not clear storage) wipe the 4GB onboard flash memory?

hibby · #10 (**permalink**) 08-23-2008, 12:14 AM

as said above there is an option