Sprint Insurance on HTC Touch Diamond - Page 2

**horndoctor** · #11 (**permalink**) 06-18-2010, 06:50 PM

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

I dropped my Diamond a few days ago and just got a nicer refurb than the one I originally got for my Vogue.

leylomo · #12 (**permalink**) 06-19-2010, 11:04 PM

you dropped it? isnt that physical damage? how did you get them to replace it without the $100 fee?

cesium · #13 (**permalink**) 06-19-2010, 11:14 PM

Damn, you guys who got Diamonds as the replacements are lucky

I had to get my phone replaced today, and the only option was a Palm Pixi. After talking to the supervisor at Asurion over the phone, the best I could get was an HTC Hero :-/

**Carla** · #14 (**permalink**) 06-20-2010, 01:16 AM

HTC Hero is a definite upgrade to a Diamond, unless you are completely anti-Android.

**horndoctor** · #15 (**permalink**) 06-20-2010, 01:47 AM

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Quote:

Originally Posted by leylomo

you dropped it? isnt that physical damage? how did you get them to replace it without the $100 fee?

If you take it to a Sprint Service Center and you are paying for TEP then even if you drop it or break it somehow they will order you a replacement. At least that is my experience. Once with my Vogue and once now with my Diamond.

patheticpuma · #16 (**permalink**) 06-21-2010, 11:39 AM

Quote:

Originally Posted by horndoctor

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

If you take it to a Sprint Service Center and you are paying for TEP then even if you drop it or break it somehow they will order you a replacement. At least that is my experience. Once with my Vogue and once now with my Diamond.

makes me wish the closest sprint service center wasn't 75+ miles away

mhhd00 · #17 (**permalink**) 07-02-2010, 12:08 PM

I too am being offered a "Palm 120" as a replacement for my Diamond. I don't want it. Anyone else with recent Diamond replacing experience?

**MrObvious** · #18 (**permalink**) 07-02-2010, 12:18 PM

Say you want a Touch Pro 2.

mhhd00 · #19 (**permalink**) 07-02-2010, 12:22 PM

On hold w/ Asurion now. The lady is calling it a "palm 120-60 pixi". Will have to try MrObvious's recommendation.

Edit: TP2 is on it's way. This isn't ideal but it could certainly be worse. For those who would prefer this outcome in their own situation, I think what was important for me was: 1) no Diamonds in stock; 2) me being nice; 3) being clear that I had to have a WM device.

violent31601 · #20 (**permalink**) 07-02-2010, 01:02 PM

Quote:

Originally Posted by MrObvious

Say you want a Touch Pro 2.

I tried that, they basically laughed at me.

I said "i'm on my 6th Diamond, can I try something new, like a TP2"