Can't get this info right now?

Sir BadWolf · #1 (**permalink**) 05-10-2011, 05:55 PM

Can't get this info right now. Check back in a little while.
This is the message I get when trying to purchase Apps on my Arrive.
When i try to purchase from Zune on the PC i get "Unknown error encountered" It's been about 12 days and several calls to Microsoft have not fixed it. Any one have this problem?

eric12341 · #2 (**permalink**) 05-10-2011, 07:38 PM

12 days? wow I know there was a marketplace outage a few days ago but its over now. are u sure that ur using the same live account that's tied to ur Zune ID and such? may also even have to hard reset and then uninstall/reinstall Zune.

havox22 · #3 (**permalink**) 05-12-2011, 10:34 AM

Quote:

Originally Posted by Sir BadWolf

Can't get this info right now. Check back in a little while.
This is the message I get when trying to purchase Apps on my Arrive.
When i try to purchase from Zune on the PC i get "Unknown error encountered" It's been about 12 days and several calls to Microsoft have not fixed it. Any one have this problem?

enable cookies on internet explorer on your phone

Edit: I didn't read that it was happening also on the PC, is your account banned? they banned my account because they charged an expired card for some of my purchases and I kept getting an error when I tried to buy things I had to switch my method of payment before my account was allowed to purchase things agin...check your e-mail to see If anything has gone wrong with previous purchases

also are you able to buy free things?

**info[]box1** · #4 (**permalink**) 05-12-2011, 08:55 PM

Wirelessly posted (Htc Arrive: Mozilla/5.0 (Linux; U; Android 2.3.4; en-us; Nexus S 4G Build/GRJ22) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

I also was unable to buy certain apps from the marketplace/zune. Never figured it out, it was my first time attempting to buy a paid app. First thing to check is your live/ Hotmail id and making sure CC is connected to it.