Replacement

[datacron]

History:

First 6700: Few keys stop working and poor reception. Sprint gave me a new one.
Second 6700: Thumb stick jams, dropped calls when reception is good. Sprint orders refurb.
Third 6700: Refurb has dead pixel (green) in middle of screen, random hard resets, dropped calls when reception is good.

I took it in to the sprint store and they said they could not duplicate the problem and the dead pixel is a cosmetic issue and directed me to call assurion. assurion told me that they can only send me refurbs and so far every 6700 I've received has given me issues. I spoke to customer service and they offered me a $200 rebate towards the 6800... which I feel is inadequate as I would have to pay above $300 just to receive a phone that I know will function properly.

Can't wait until my contract finally expires, I feel ripped off.

"I understand that you are concerned about the replacement of your handset. You are having PPC – 6700 and you are facing problems with this handset. I reviewed your account and noticed that have been offered a rebate of $200.00 if you upgrade your handset to HTC Mogul (6800).

This is the maximum rebate we can offer from our end. You are only eligible for a rebate of $75.00 but our specialist has gone out of the way to offer you a rebate of $200.00. If you want to upgrade your handset, you can write back to us and we will place the order of the handset."

[EtherealRemnant]

Well Asurion was out of replacement 6700s on Friday... because I just got my Mogul yesterday... she said they'd be out of new 6700s til Thursday.

Call back on Thursday and demand a brand new 6700. They have them. They're just holding onto them for emergencies so they don't have to ship out Moguls like they did in my case.

I was on my second refurb and called Asurion and raised holy hell. Talked to two supervisors about my second broken refurb and it was my luck that the first rep was rude to me. I explained the whole situation to the second sup and she gave me a Mogul without asking. All I wanted was a brand new 6700 but I couldn't wait 8 days. *shrugs*