Replacement

[datacron]

History:

First 6700: Few keys stop working and poor reception. Sprint gave me a new one.
Second 6700: Thumb stick jams, dropped calls when reception is good. Sprint orders refurb.
Third 6700: Refurb has dead pixel (green) in middle of screen, random hard resets, dropped calls when reception is good.

I took it in to the sprint store and they said they could not duplicate the problem and the dead pixel is a cosmetic issue and directed me to call assurion. assurion told me that they can only send me refurbs and so far every 6700 I've received has given me issues. I spoke to customer service and they offered me a $200 rebate towards the 6800... which I feel is inadequate as I would have to pay above $300 just to receive a phone that I know will function properly.

Can't wait until my contract finally expires, I feel ripped off.

"I understand that you are concerned about the replacement of your handset. You are having PPC – 6700 and you are facing problems with this handset. I reviewed your account and noticed that have been offered a rebate of $200.00 if you upgrade your handset to HTC Mogul (6800).

This is the maximum rebate we can offer from our end. You are only eligible for a rebate of $75.00 but our specialist has gone out of the way to offer you a rebate of $200.00. If you want to upgrade your handset, you can write back to us and we will place the order of the handset."