ringer working, all other sound not working

[drtigerlilly]

i've seen that this is a common problem with the Apache, i'm just wondering if someone could shed some light on the technicalities of the problem. It seems a little strange that the phone ringer still works but no other sounds from the phone do.
Anybody can explain this conundrum to me?

[aatreya]

The phone thinks your headset is perpetually plugged in. Try plugging it in and out multiple times.

[DocHoskins]

I had the same problem. From what we (tech dept and I) determined, the mini-plug receptacle (for earpiece) had jammed so that the phone always thought there was something plugged in. I sent it in for a replacement (still under warranty -- whew), and now I exclusively (well, almost ... 95% anyway) use BT earpiece.

NOTE: my plugged in earpiece still worked when I experienced the problem, and was the only way I could hear any calls or sounds other than the ringer.

[drtigerlilly]

mine doesn't work w/ the headset plugged in at all, only via bluetooth

[npstr2pointO]

is it possible for the apache to get stuck on headset mode with a bluetooth headset