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I had the same problem. From what we (tech dept and I) determined, the mini-plug receptacle (for earpiece) had jammed so that the phone always thought there was something plugged in. I sent it in for a replacement (still under warranty -- whew), and now I exclusively (well, almost ... 95% anyway) use BT earpiece.
NOTE: my plugged in earpiece still worked when I experienced the problem, and was the only way I could hear any calls or sounds other than the ringer.
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