Phone constantly stays off and requires soft reset

sfetaz · #1 (**permalink**) 09-06-2007, 09:56 AM

I have no idea whats going on here. I have a verizon xv6700. I just upgraded to WM6 however this problem also occured with the stock rom. I could be wrong I think it usually happenes whenever the phone shuts itself off through the timer, which I set to about 2 minutes for battery power. I tap the power button, I hold it, I hold it a long time, I try everything with that power button and I get no response. This does not occur each and every time however it occurs multiple times a day and always requires a soft reset. I can't for the life of me figure out why this keeps happening and its very annoying. Any ideas?

brightedge · #2 (**permalink**) 09-06-2007, 10:05 AM

Quote:

Originally Posted by sfetaz

I have no idea whats going on here. I have a verizon xv6700. I just upgraded to WM6 however this problem also occured with the stock rom. I could be wrong I think it usually happenes whenever the phone shuts itself off through the timer, which I set to about 2 minutes for battery power. I tap the power button, I hold it, I hold it a long time, I try everything with that power button and I get no response. This does not occur each and every time however it occurs multiple times a day and always requires a soft reset. I can't for the life of me figure out why this keeps happening and its very annoying. Any ideas?

This used to happen frequently with older roms, but I have noticed it happening on WM6 as well. With the older roms, simply ejecting the SD card would usually trigger the phone to wake up. Doesn't seem to help with WM6 though.

Have you installed any programs other than what's built into the rom? Try disabling any Today screen plugins like the HTC Home software and see if that helps.

sfetaz · #3 (**permalink**) 09-06-2007, 11:50 AM

Well this happened with the stock verizon rom with WM5 as well however I have always been using SPB Pocket Plus which has today screen plugins. I will disable all the pocket plus today plugins to see if that helps.

sfetaz · #4 (**permalink**) 09-07-2007, 06:58 AM

Well it still happens even without the plugins. Any other suggestions?

brightedge · #5 (**permalink**) 09-07-2007, 08:49 AM

Quote:

Originally Posted by sfetaz

Well it still happens even without the plugins. Any other suggestions?

Actually, no

I've found that the random freezes on my phone were related to running the iphone_en dialer. Since I removed it, I haven't experienced any freezes.

sofladavid · #6 (**permalink**) 09-07-2007, 10:56 AM

Edited 9/10/07

Well, I decided to delete my post, and replace it with updated information.

after sufferring from this problem with multiple ROM Versions and Multiple applications on the phone, I decided to try one last ditch effort to see if it was Windows Mobile, or any of the applications I was running.

My phone would lock up randomly while in my pocket in Standby mode. Some days it did not lock up at all, other days, it would lock up three or four times throughout the day / night. When I'd try to turn the phone back on, it would be completely locked. The Service light would be blinking green, but the phone would not respond to any key presses, or the opening of the keyboard. It would not wake up or ring for incoming calls. Only a soft-reset would bring it back.

Last Friday, after the fourth lockup, I soft-reset the phone, only to find it would not go past the splash screen. After multiple attempts, I ended up having to do a HARD Reset and loose everything.

I didn't bother installing any applications becasue I was convinced I was DONE with Windows Mobile. I spent the day on ebay searching for a Treo to replace the 6700. I loved the 6700, but I need a reliable phone that will not lock up and make me loose calls.

The phone ran flawlessly over the weekend and has not locked up once. It appears that one of the applications I am running on the phone may have been causing the lockups.

After running reliably all weekend, I decided to start installing application one by one to see what happens. I am starting with applications that do not run all of the time (other than my work emaiul sync). So Far, I have installed the folllowing applications with no ill effects, the phone has been stable, and not required a soft reset:

Intellisynk (Groupwise Mobile Sync) - Needed to run work email
Google Maps
Ewallet Pro

If the phone continues to run reliably, I am planning the install the following apps in the next few days (waiting a few days between to judge stability):

IM+
Resco Pocket Radio

The following applications were installed before, but I'm not sure I'm even going to try to install again:

Potala MyTime (Calendar replacement)
Today Agenda (today Screen Plugin for appointments and tasks)
Today Panel Pro (today Screen plugin for batt & Memory Levels)
SPB Phone Suite (Phone enhancements including sound profiles and SMS reply for missed calls)

The other thing I decided not to run is the HTC Home Plugin. Trying to keep the phone doing as little as possible while it is in standby.

Seems to be working so far.... :fingers Crossed: