Problems with esn for local carrier

[yardy_genius]

hello,i recently bought the xv6700 from ebay and did a windows mobile 6 upgrade. i brought it to my local carrier here in jamaica, a company formally called miPhone but now rebranded to claro. the customer rep told me that she was unable to edit the esn settings and that the phone might be locked. is there a way to make the esn editable... thanks in advance.
Ps.i used the verizon windows mobile 6 upgrade in the downloads section.

[pio_masaki]

The carrier will not alter the ESN, its specific to the phone, its serial number, altering it is illegal (at least here). But, you can alter it, first you need it's SPC, try 000000 being a verizon phone at one point. It won't do much good on the phone itself, you can't change it that way, it has to be done through a computer. Sure it was the esn, and not the SID MSID etc settings? Either way, the first step is the SPC/MSL, try 000000 and let us know what happens. I know the steps to change a phone's ESN, if it comes to this PM or email me, as I'm not certain if this is legal where you are or not, I'd rather keep it off the forums.

[PDAPhoneJunkie]

The phone company should never just change the ESN. Instead they add the ESN to their data base. All phone's ESN are locked, but you can change them with some tools. And I can promise you that rep is not smart enought to it on an Apache.

[Geekcop]

Originally Posted by pio_masaki

I know the steps to change a phone's ESN, if it comes to this PM or email me, as I'm not certain if this is legal where you are or not, I'd rather keep it off the forums.

Proabaly a good idea, as that will result in eviction from the site. See sticky..http://forum.ppcgeeks.com/showpost.p...2&postcount=68

[weedahoe]

To add to what pio_masaki said, to get to your EPST settings you dial ##778 or ##778# and then enter 000000 and click on edit. Be careful what you do as changing anything can mess everything up. But overall and as others have said, your carrier should need to change the ESN but rather add it to thier database. If they need to know what the ESN is then they also can look under the battery.

[pio_masaki]

Originally Posted by Geekcop

Proabaly a good idea, as that will result in eviction from the site. See sticky..http://forum.ppcgeeks.com/showpost.p...2&postcount=68

Oh, well there we go. Thanks for the link, I was pretty sure it wasn't allowed here, now I know for sure.

[yardy_genius]

Originally Posted by weedahoe

To add to what pio_masaki said, to get to your EPST settings you dial ##778 or ##778# and then enter 000000 and click on edit. Be careful what you do as changing anything can mess everything up. But overall and as others have said, your carrier should need to change the ESN but rather add it to thier database. If they need to know what the ESN is then they also can look under the battery.

i must admit i dont know much about all these terms but i am sure that i saw her going into these settings with the combination u stated. then she pointed on a few settings she had to change but it could not be edited for some reason. if am sure she said it had to be done by computer via a third party which had a charge...almost $25.....
a friend of mine also bought one of these phones and hooked it up to the provider with no problems. he wa running windows mobile 5... but i upgraded to 6... with the verizon file. am not sure if i did something wrong there.

[pio_masaki]

When you enter ##778 or ##778# you get 3 options, View, Edit or Cancel. Viewing doesnt require the lock code (the 000000 we mentioned) but Edit does, if you go into view you can see the settings, but not change them, this may be what happened. If you enter the code and go into Edit, you can change anything, which is why you should be careful playing around in there. You can not edit the ESN from this menu. The WM version should not matter, the windows is seperate from the CDMA programming on the phone, so putting any ROM on it should not really mess with the phone itself unless there are certain add ons or tweaks to the registry that are required (some sprint stuff is) in windows.

[yardy_genius]

Originally Posted by pio_masaki

When you enter ##778 or ##778# you get 3 options, View, Edit or Cancel. Viewing doesnt require the lock code (the 000000 we mentioned) but Edit does, if you go into view you can see the settings, but not change them, this may be what happened. If you enter the code and go into Edit, you can change anything, which is why you should be careful playing around in there. You can not edit the ESN from this menu. The WM version should not matter, the windows is seperate from the CDMA programming on the phone, so putting any ROM on it should not really mess with the phone itself unless there are certain add ons or tweaks to the registry that are required (some sprint stuff is) in windows.

ok. thanks for the info. will bring the phone to a diferent store and try getting it connected again with a more experienced customer rep.

[pio_masaki]

If the 000000 code doesn't work (you can test it right now, it won't change anything) then you need to find its SPC/MSL code, which can be found on your pc with some utilities, I personally used SE47 for mine, it can find it, or reset it to 000000 for you. Just dial the ##778, or if it doesn't go straight to the menu, ##778# (thats sprint, I think) from the Phone app, it will open that 3 choice menu, click on Edit, enter the 000000 code, remember to use the alt button to use the number 0 on "p", so enter alt p alt p alt p until you get 6 0s. If it says wrong code, try it again double checking you are putting in 0 and didnt miss an alt some place, or if it does work and goes into the edit menu, click cancel and exit out, then take it to the store, or call them, and get the info to program into it from that menu.