Installing update

ed2438 · #1 (**permalink**) 04-03-2007, 05:45 PM

I was installing the update from the utstar website. i chose the right carrier and the right phone. and all of a sudden i have a new paperweight (i mean my 6700). the screen doesn't light up and it says usb at the top. I tried to hard reset but no success. someone please help.

**luv2chill** · #2 (**permalink**) 04-03-2007, 06:36 PM

Do this... unplug the phone from your PC, restart your PC. Then, after your PC has completely finished booting back up, plug your 6700 directly to a USB port on your computer (i.e. do not use a USB hub/extension or the cradle that came with the phone). Then, re-run the updater app you downloaded and see if that works.

Don't worry--it is near impossible to ruin these phones doing a software update.

romulus15 · #3 (**permalink**) 04-03-2007, 06:50 PM

What operating system are you trying to flash it on? XP or Vista?

What error messages did you see on your PC?

Don'jt fear, I had the same thing happen when I was flashing my phone, I'm sure most people here have. It's definiately recoverable.

ed2438 · #4 (**permalink**) 04-06-2007, 01:20 AM

well i contacted my provider and since i was trying to use Vista for this, that is what the problem was. Apparently you cannot upgrade the firmware using vista. i tried with my other computer that has xp and it worked fine.

rlith · #5 (**permalink**) 04-06-2007, 09:25 AM

Quote:

Originally Posted by ed2438

well i contacted my provider and since i was trying to use Vista for this, that is what the problem was. Apparently you cannot upgrade the firmware using vista. i tried with my other computer that has xp and it worked fine.

Yep, well known issue.