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Do this... unplug the phone from your PC, restart your PC. Then, after your PC has completely finished booting back up, plug your 6700 directly to a USB port on your computer (i.e. do not use a USB hub/extension or the cradle that came with the phone). Then, re-run the updater app you downloaded and see if that works.
Don't worry--it is near impossible to ruin these phones doing a software update.
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