Installing update
 

I was installing the update from the utstar website. i chose the right carrier and the right phone. and all of a sudden i have a new paperweight (i mean my 6700). the screen doesn't light up and it says usb at the top. I tried to hard reset but no success. someone please help.

Do this... unplug the phone from your PC, restart your PC. Then, after your PC has completely finished booting back up, plug your 6700 directly to a USB port on your computer (i.e. do not use a USB hub/extension or the cradle that came with the phone). Then, re-run the updater app you downloaded and see if that works.

Don't worry--it is near impossible to ruin these phones doing a software update.

What operating system are you trying to flash it on? XP or Vista?

What error messages did you see on your PC?

Don'jt fear, I had the same thing happen when I was flashing my phone, I'm sure most people here have. It's definiately recoverable.

well i contacted my provider and since i was trying to use Vista for this, that is what the problem was. Apparently you cannot upgrade the firmware using vista. i tried with my other computer that has xp and it worked fine.

Yep, well known issue.