Phone wont come out of Flight mode (Hardware? Software?)

[dping28]

I personally believe this is a hardware issue but for sake of covering all bases I am asking you guys..

Ok the story is this( have repeated this story like 100+ times to sprint people trying to get this resolved):

Took my original PPC6700 in to a repair sprint store due to a cracked screen, they swapped it out with another one.. was sending and recieving txt msgs by the time i made it back to the office.. even noticed the sound from the speaker was louder than my original (Great!) and I made a call on the phone (Its LOUDER also!!) Everythings going fantastic!

THEN the call drops.. (Eh bad reception, im in the back of the building I thought) go to call the person back phone shows "Dialing xxx-xxx-xxxx" Hear a click like the phone picked up and was about to dial, but thats it, no dialing nothing just sits there.. I hit the END key and nothing still stuck at dialing.. Only way to get out of that state was to soft reset...

When the phone comes back up the White sprint logo screen with the red text with rom ver etc comes up and "R NONE" comes up.. takes forever and a day to boot, finally comes up and the antenna icon has a "X" cant turn the phone on.. I look under Start > Settings > System > Device Information and the Radio shows NONE PRL and PRI are blank along with my ESN and a couple other things..

Call Sprint, they say ok lets hard reset the phone.. I do.. comes back up same thing Radio NONE.. They have me take the battery out for 30sec.. I do, and put the battery back in and BAM phone back (So i thought).. I make a call to *2 (Customer service) and the voice system answers.. I hang up and the agent tries to call me, I hit answer and the call drops and back to stuck at "Dialing xxx" when I tried to make a call back to CS per thier request. and Soft reset and Radio = NONE again..

they have me try to do a couple of the ##xxxxxx# codes and they dont work.. the ##786# one comes up with the phone needs to be on in order to do that code, rest just sit there waiting for something to happen.. So they tell me hardware most likly, take back to sprint store..

Take the phone back, they say ok will be about 20min.. I sit down and wait.. 2 hours later guy brings back the same phone and tells me "hardwares fine the problem is you need to flash the phone with the newest rom and get the newest radio drivers. We cant do that here but if you have active sync and data cable at home you can.."

Didnt believe him but hey you never know right? so I go home.. I try to flash the phone with the Sprints rom gets to the radio and errors out and trys to run some recovery mode afterwards but crashes.. after about 3 attempts the phone gets stuck at that bootloader screen with backlight off and Serial written at the top. no matter how many times i soft reset or removed battery it was stuck at that screen. But I said hell with it and tried flashing again and HEY it worked flash the radio / extended rom / and os rom.. no problems..

phone boots up, runs sprint custom crap.. and looks good made a bunch of test calls, recieved a bunch of test calls, all seemed well BUT again after about 15min after the last test call phone died again..

I tried Sprints 2.something, tried AKU3.3 and simple and clean 3.5 for sprint.. all 3 roms same deal.. everything pda WM wise works, cell part dead.. in com manager click phone button windows logo spins but goes back to the X and shows the flight mode button lit up.

I call sprint for yet what is like a hundredth time over the course of all this.. and the tech is like um hardware why are they telling you software, if you cant program the phone somethings wrong, they should replace it..

So now I must go back to the sprint store AGAIN.. getting sick of this endless loop, i just want my PPC6700 back in working order ((( If you managed to read thru my mini novel, at this point as many times as ive said it doesnt seem so mini , whats your take? any things you might think i could try software wise? or is it hardware like the phone techs keep telling me and i should tell the store tech to get off his ass and just fix or replace it? Thanks for reading my rant!

-D

[luv2chill]

First off, that was painful to read. Please use paragraphs. I kept losing my place in that huge blob of text.

Anyway, I did finally make it through and it's obvious to me that your phone has a hardware problem. A hard reset should fix any software glitch that the phone could possibly have. The fact that it sometimes works and sometimes doesn't also indicates that the phone's flash ROM is having trouble.

So what you need to do is take it down to the same store, hopefully find the same person so you don't have to explain it all again, and tell him that you did what he asked and flashed the latest ROM and it didn't fix the problem. Show him the screen where NONE shows up for radio ROM. Show him the X in the signal strength icon.

Sprint needs to replace your phone--period. Do not settle for less as there's nothing else that can be done to fix this problem.

Good luck

P.S. Oh, and to be safe make sure you re-flash the latest official Sprint update before you take it down there. If the Sprint rep boots it up and sees a custom ROM from here they could deny you. The latest version can be downloaded at www.sprint.com/downloads (pick Windows CE from the dropdown list).

[dping28]

There, I hope that helps.. sorry im really tierd and frustrated was just blurting it out, didnt realize i made it all one big blob...

Yeah I have flashed it back to the stock sprint one..

I actually had shown the sprint guy the NONE and X etc multiple times when i was first in there but will try again since now i can say I tried flashing the rom..

[luv2chill]

Yeah that's better

And yeah there is nothing else he can suggest you do. If he gives you any more grief ask to speak with a manager and tell him/her that there's no more troubleshooting to do and that you need a replacement ASAP.

[dping28]

I couldnt go back to the same store since it was up at my work and didnt feel like making that 140 mile round trip today so I went to one bout 10 miles from my house.. He took the phone back and tried all he could and couldnt get it to work.

So he did some hunting (they didnt have any in the store) and found one in a store about 30 miles in the oppostie direction from my house..

I said screw it give me directions ill go dont want to wait the week for it to be shipped.. so he did all the paper work for the exchange called the other store to have them put a hold on it and informed them i was on my way..

Got there 15min later I walked out with a brand new 6700 right out of the box and even got the whole box with all the extra goodies.. So now I can go back to trying new roms

Thanks for the responses luv2chill, needed some reassurance I wasnt missing something on my side..

-D

[luv2chill]

No problem D and glad you got it resolved (even though it was a PITA). Happy ROMing