Sprint is clueless when it comes to ordering a Mogul

[inbox7]

I called to order a Sprint Mogul (aka 6800). Simple enough you would think. I reached their call center (in India I think...ugg) and an agent with a heavy accent.
After reading a lengthy script which included trying to pitch me new products and services (an annoying waist of my time), I asked a simple question: "Is this phone in stock today?"
"Yes,” the agent replied. “Phone is in stock and if you pay for overnight shipping, you will get it no later than three business days from now."
"Are you sure?" I asked (several times actually)
"Yes, yes...phone is ready to ship."
“So I will get it Tuesday at the very latest? This is important because my current phone is broken and I need a replacement as soon as possible. I don’t mind paying extra for overnight so long as you are sure.”
“Yes, Tuesday.”
Three business days...suprise...no phone. So I Called Sprint.

Phone call and excuse #1:
"Sorry sir, there was a 'problem with the system' but you should get your phone in three days."
"What kind of problem?" I asked.
"Computer glitch," she explained.
I explained again that I needed the phone right away and asked for a tracking number so I know when it will arrive.
"One second sir..." Ten seconds later the phone disconnects.

Phone call #2
After waiting a long time on hold, an agent finally answers. Same general theme...I ask what happened...they checked the computer. This time its not a "glitch." Instead, the excuse was "your order was not processed."
"What does that mean?" I asked.
"It wasn't processed but it will be today," they said.
"Ok, fine, when will I get the phone?"
"Hold on sir..." In a cruel repeat from the earlier call, the phone disconnects.

[CUT TO]
Phone call #5
The rep explains the phone is backordered and that I should call back in a few days to check and see if it’s coming in or not. I explain that I asked when I ordered the phone if it was in stock and was assured several times it was and that it would be here in "three business days."
"Sorry sir," the operator explained in a thick Spanish accent (ok so not an Indian call center this time), "but it usually takes three to five days to process an order. Call back in a few days and we [might] be able to tell you if [maybe it will be some time in this lifetime] it will ship [but we're not sure and have no way of telling you]"
So, despite many, many promises I have no phone. Despite my repeated questioning about when the phone will be shipped, they had and still have no clue.

Dear Sprint,
Is it really that hard in this day and age of computers to see if something is in stock? I mean really, this isn't rocket science. I'm buying a $500 phone and am a regular customer (who spent $500 on the last phone). The least you could do is get your act together and follow through.
-Scott