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I've been a Verizon customer for about five years now, and I hate to say, their customer service really isn't that much better. If you buy a phone, and it works (which, I will say their network IS the best) then you're good to go. As soon as you have to call customer service for anything it is usually a three call ordeal. I definitely choose Verizon over anyone else (we had Sprint / Nextel for work and they were TERRIBLE) but supposedly the new Cingular / ATT isn't so bad?
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