Sprint is clueless when it comes to ordering a Mogul

[assasin78]

if you say that you are going to cancel you services you can get a better deal. As soon as you get a csr on the phone request the retention dept. i went from a moto q to a mogul three weeks ago for only 150 and i still kept my moto q. i ordered my mogul on sunday and got it on tuesday and didn't even pay for shipping

[brokedj80]

and i thought i was the only one who felt this way about sprint and their customer service....been with them since december of 2003 and i swear its like nothing but downhill from then on.....WTF????????????......started off with a a sanyo flip phone....you know...right when they first started putting the camera phones out that had the built in flash....then 2 years later upgraded my phone to the sanyo 9000 and got my fiancee a sanyo 8300.....never had a problem in the world with hers and nothing but problems with the 9000....imagine that.....then things whent from bad to worse with the customer service.....the story on the 9000 is a whole other ballpark.....you know corporations and their ideas of " what the people want "....waited out my time and unfortunately decided to stay with sprint for another 2 years....broke down and upgraded early....got me the new mogul and love it....then again if it wasnt for this website, i would have nothing but a pain in the ass from it because we know sprint and 90% of their " CUSTOMER

[brokedj80]

SOLUTION SPECIALISTS ".....lol....but oh well...long story short....i feel your pain inbox7 and in a little while longer the second upgrade for her/my phone will more than likely be to the HTC Touch.....as long as i can get true customer support from you guys here....thanks in advance for all your help and i still got alot to learn....heheheh

[weedahoe]

Originally Posted by rbinkley

I've been a Verizon customer for about five years now, and I hate to say, their customer service really isn't that much better. If you buy a phone, and it works (which, I will say their network IS the best) then you're good to go. As soon as you have to call customer service for anything it is usually a three call ordeal. I definitely choose Verizon over anyone else (we had Sprint / Nextel for work and they were TERRIBLE) but supposedly the new Cingular / ATT isn't so bad?

Not to thread jack but thought I would throw this out there. I agree with the bad service with Sprint as when I had my Toshiba 2032 and Hitatchi G1000 it seems like all they could know to do with the phone was to press "talk" and "end".

I learned at that point to do my own research and learning and not to rely on Sprint.

Now VZW I thoiught was better until I called one day asking why I had 7kb of data usage on my bill when I do not have a data connection in my phone. Now I realize that 7kb was not much nor much of a charge but I wanted to make sure nothing was happening that wasnt supposed to be and I end of getting some crazy damn bill from then for data usage.

So the rep tells me that the phone obviously did a connect at some point and thats how I got the usage. I said ok, but how did it do that when I deleted the #777 connection from the phone as soon as I got it? She tells me the UID and PASS are stored in the phone and even if there is no data connection setup in the connection properties that it will still go out and connect from time to time. I told her I didnt believe that and that the only time the phone is on the net is when I use WiFi. So then her excuse was that is where the data charge came from. I emphasized (sp) that it wasnt connected to VZW data and that it was WiFi to a private network. I had done some international IMs earlier in the month and I THOUGHT that is where the data usage came from and I brought this to her attention and she still said that even though I was using WiFi I was accumulation data usage through them. I finally gave up arguing with her and let her have it even though I knew she was full of shit and knew nothing of what she was talking about. Come to find out when I got the bill, it was from the International IMs.

On a side note, I was a Level 3 Senior Support Rep and QA for a global call center corp (for 3 1/2 years) who at our center then client was Bellsouth (now ATT for those who arent in the south) and if I had ever heard any of my rep giving out wrong info and being arguementive about it, they wouldnt be there long at all.

So I really get annoyed when I call in to these places and get shit like this. I wanna come through the phone and just beat some of them with thier mouse and keyboards.

[brokedj80]

woosaw, woosaw...woosaw....lol......hate to say it, but its just all companies....the main reason i was bashing sprint was because thats the only carrier i've been through....i will admit that they have gotten a smidge better though