HTC Overheating Defect > HTCs ANSWER last post

[Biker1]

It isn't right but manufacturers have been releasing devices with known bugs for quite awhile and not just HTC.
Sanyo comes to mind. Although Sanyo isn't around anymore.
It appears to be the lesser of 2 evils regarding holding up a device until ALL issues are resolved or releasing the devices with as few issues as possible and coming up with a solution at a later date.
As long as the Manufacturer admits there is an issue and warranties the product and takes care of the customer, all is well.
The Manufacturer should also give the option to the customer to let their carrier repair or replace the device so the issue can be resolved as quickly as possible.
What is NOT RIGHT is for the Manufacturer or Carrier to blame the Customer for the known defect and/or not admitting to a known defect which sometimes is the status quo.
Also what is NOT RIGHT is for the Customer to have to jump through hoops to resolve a known manufacturing issue.
Sprint has been pretty good in resolving the Diamond issues that I have had since purchasing the device in October 2008, but many hours have been spent traveling and in store to resolve these issues which should not have to be.