HTC Overheating Defect > HTCs ANSWER last post

[reyderosquillas]

(keep in mind there was some liquid that snuck under the right side of the screen, BUT MAYBE IT'S BECAUSE THE HEAT MELTED THE SEAL that protects the screen from getting things like rain underneath it).

Ok I called and got this answer:


Pressure point in the middle of the screen caused the rectangle, the liquid on the right side of the screen voids the warranty anyway, we have no way to determine which event happened first.

The tech says that it was clearly caused by a pressure point and was not a battery issue (apparently she did or didn't bring up the overheating battery BEFORE i even mentioned when I called them today, I doubt she did).

Ok so your battery overheats, well I suggest you get a new battery when you get your phone back. (because it's definintely not defective and definitely wouldn't be the reason that 1. the phone warped from the extreme overheating causing the said "pressure point." 2. the overheating may have melted whatever seal that protects the lcd from outside factors like RAIN, thus allowing some liquid to enter the screen)

Many customers read blogs, BUT IT DOESN'T MATTER WHAT THE BLOGS SAY because we work on a case by case basis.


Thanks I'm going to have to call you back.

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Oh hell no.