WARNING, thumbplay

[blue4shizzle]

i seriously doubt this is carrier based ok.. its probably thumbplay moreso than anything. i dont see a carrier charging a 10 fee for a free ringtone intentionally, worse case scenario.. call them an have em take it off your bill, sheesh

[dtndvm]

Just dial #2 from your phone. Listen to the recorded message and, when "Claire" prompts you to tell why your calling, say "cancel service". This should connect you to retentions and they have the authority to do much more than store reps or regular phone reps. Just calmly tell them your story and let them know you are ready to cancel your service if they can't fix this. They should be able to help you.

The following are direct numbers for retentions (unless they've been changed recently):
888-211-4727 - recorded message, then retentions
866-235-1185 - no wait time

If that doesn't work try the special line set up for Consumerist.com: 703-433-4401. It's an executive Sprint Customer Service area. You should get a case number assigned and a direct number to call back your assigned rep.


Hope this helps.

[blue4shizzle]

Originally Posted by dtndvm

Just dial #2 from your phone. Listen to the recorded message and, when "Claire" prompts you to tell why your calling, say "cancel service". This should connect you to retentions and they have the authority to do much more than store reps or regular phone reps. Just calmly tell them your story and let them know you are ready to cancel your service if they can't fix this. They should be able to help you.

The following are direct numbers for retentions (unless they've been changed recently):
888-211-4727 - recorded message, then retentions
866-235-1185 - no wait time

If that doesn't work try the special line set up for Consumerist.com: 703-433-4401. It's an executive Sprint Customer Service area. You should get a case number assigned and a direct number to call back your assigned rep.


Hope this helps.

that certainly isnt necessary, you shouldnt call retentions everytime you have a minor issue with your bill, that is what customer service is for, ive done it several times. its not like they will say no to an issue such as this, actually.. ive never been told no thus far (knocks on wood). once i said (lied) that there was no way i used all of my minutes already and they gave me a bonus 150 minutes on my plan for the next three months.. so jus call CS and they will get you situated

[phidong]

This happened to my friend. He called sprint and they credited his account.

[hd_08]

Originally Posted by fat boy

SPRINT did??? I went down there and showed my disappointment that they could even allow this to happen to there clients(I would never bill to my clients for some other business) and they said they have absolutely nothing to do with this and wouldn't refund.

Sprint charged us a couple of times but it took only one phone call for them to credit us the money back.

[Compusmurf]

Heads up, this isn't just cell phones. But instant texting makes it easier. This can happen on your home phone line as well. Buyer beware, read the fine print, no such thing as a "free" lunch, etc. Don't blame Sprint or any other carrier. YOU had to initiate it.

Important part is, you caught it early and fixed it (hopefully) and learned a very valuable lesson.

[blue4shizzle]

Originally Posted by Compusmurf

Heads up, this isn't just cell phones. But instant texting makes it easier. This can happen on your home phone line as well. Buyer beware, read the fine print, no such thing as a "free" lunch, etc. Don't blame Sprint or any other carrier. YOU had to initiate it.

Important part is, you caught it early and fixed it (hopefully) and learned a very valuable lesson.

well put sir, i thank thee, couldnt have said it better myself lol

[esqueue]

Originally Posted by dtndvm

Just dial #2 from your phone. Listen to the recorded message and, when "Claire" prompts you to tell why your calling, say "cancel service".
Hope this helps.

Clair: Hello, you have reached sprint. How may I be of as....

Customer: Cancel Service.

Clair: Ok, your service has been canceled. Thank you for have chosen Sprint. Goodbye.

Customer: WTF just happened here?

[blue4shizzle]

Originally Posted by esqueue

Clair: Hello, you have reached sprint. How may I be of as....

Customer: Cancel Service.

Clair: Ok, your service has been canceled. Thank you for have chosen Sprint. Goodbye.

Customer: WTF just happened here?

lmao, that would be hilarious if that actually happened.. serves em right

[[sammich]]

Always ALWAYS read the fine print.

Make your own ringtones. If you need a particular one, ask here. We can hook you up without the monthly charges