[dtndvm]

Just dial #2 from your phone. Listen to the recorded message and, when "Claire" prompts you to tell why your calling, say "cancel service". This should connect you to retentions and they have the authority to do much more than store reps or regular phone reps. Just calmly tell them your story and let them know you are ready to cancel your service if they can't fix this. They should be able to help you.

The following are direct numbers for retentions (unless they've been changed recently):
888-211-4727 - recorded message, then retentions
866-235-1185 - no wait time

If that doesn't work try the special line set up for Consumerist.com: 703-433-4401. It's an executive Sprint Customer Service area. You should get a case number assigned and a direct number to call back your assigned rep.


Hope this helps.