WARNING, thumbplay

[Ovendoor]

Ultimately, Sprint SHOULD not be responsible for these charges....

There are hundreds of unethical companies out there that take advantage of people in this fashion. I work at a corporate store for Sprint and although these charges are showing up on your bill, another company is providing you with a service. People intentionally or even unintentionally sometimes sign up for these ringers, horoscopes, jokes, etc. and wanna get pissed at Sprint about it. A call and credit from CS or from the store is only a band-aid, you will continue to incur these charges unless you them cancelled. Contact this 3rd party company directly or reply with "stop" or "cancel" when you receive one of their notifications.

[rufio1969]

Well this happened to my sister last year and I just called up Sprint for her and told them she never wanted it and they just credited her account for what she was charged.

[fat boy]

Well this happened to my sister last year and I just called up Sprint for her and told them she never wanted it and they just credited her account for what she was charged.

SPRINT did??? I went down there and showed my disappointment that they could even allow this to happen to there clients(I would never bill to my clients for some other business) and they said they have absolutely nothing to do with this and wouldn't refund.

[hd_08]

Originally Posted by fat boy

SPRINT did??? I went down there and showed my disappointment that they could even allow this to happen to there clients(I would never bill to my clients for some other business) and they said they have absolutely nothing to do with this and wouldn't refund.

Sprint charged us a couple of times but it took only one phone call for them to credit us the money back.

[rufio1969]

Originally Posted by fat boy

SPRINT did??? I went down there and showed my disappointment that they could even allow this to happen to there clients(I would never bill to my clients for some other business) and they said they have absolutely nothing to do with this and wouldn't refund.

You know what I forgot who I called. But I'm pretty sure it was Sprint because the account was credited what she was charged. I doubt the company would have done that.

Also I made sure my sister never signed up for that **** again. She swears they just started coming, but whatever. After that they stopped sending the texts and she was never charged again.

[chronster]

Yeah I hate companies like that. Case in point: Classmates.com. I never signed up, but a friend did, and she got a free 3 month package. Only problem was, after 3 months she kept getting a $15 per month charge with no way to cancel it or contact classmates.com. On top of ALL of that, in the 3 months she had it, she never found ANYONE LOL

Be weary of any company on the internet that you've never heard of. You can check consumerAffairs.com for any complains on pretty much anything. (lol look at the complaint list for sprint compared to tmobile's.)

[fat boy]

Yeah I hate companies like that. Case in point: Classmates.com. I never signed up, but a friend did, and she got a free 3 month package. Only problem was, after 3 months she kept getting a $15 per month charge with no way to cancel it or contact classmates.com. On top of ALL of that, in the 3 months she had it, she never found ANYONE LOL

Be weary of any company on the internet that you've never heard of. You can check consumerAffairs.com for any complains on pretty much anything. (lol look at the complaint list for sprint compared to tmobile's.)

Thanks for this. I can see this if you gave them a CC but when you believe that they have no way of charging you and your CARRIER acts as the collection agency!?!?! well screw that, they just became my enemy! I am probably one of the few who have liked sprint and had good service till NOW.

[hempy]

Try calling customer service instead of going to a Sprint store. In my experience in dealing with them, the store employees are often much less informed and are more inclined to lie to you rather than take the time to help you with a problem. I've been lied to numerous times at corporate stores, and witnessed many more. This isn't to say that CSRs don't do it as well, but I find I have more luck calling customer service or emailing ecare than actually going in person.

[darren.wlsn1]

fat boy, call sprint. ive also had this problem more than once and they creditted my acc. one of the credits was 32$ not cheap. im telling ya, theyll help. call them though, dont ask the idiots at sprint store. post back with results. goodluck p.s like the new avatar.

[mbiondo]

I came across your posting this morning and wanted to offer my assistance. Feel free to call our 24/7/365 Customer Care @ 877-848-6299 or drop me a line. I'm confident that I can resolve this for you. Thumbplay offers a great service and if you are not completely satisfied we'll provide you a full refund. Hope to chat with you soon.

Michael Biondo
Thumbplay
Senior Director Customer Operations
646-808-1536