Can we trust Google? - Page 2

**CozBoogie** · #11 (**permalink**) 04-22-2010, 04:47 PM

It is indeed a confusing situation.

There are, however, really 2 issues at hand regardless of the root cause of the problem.

1. Does Google owe it's user's a fix.
2. Does Google not owe it's user's a fix.

Regarding item #1: Lets say you own a car made by Toyota. And said car has a problem with...hmmmm...I don't know, "unscheduled accelerations". You take it to the car dealer and want them to fix it. The mechanic says to you, "can do...cuz we stand behind what we sell regardless." Problem solved and you're on you're way.

Regarding item #2: Let's say the mechanic comes out and says, "the part that is making your car accelerate out of control was not made by Toyota (it was made by a 3rd party company in Taiwan) and we won't fix it for you." Now you're screwed.

The ethical thing for any company to do is to support the product they sell...not to try and pass the buck to the actual manufacturer of the individual pieces of the product.

If the problem is with the carrier then Google should be doing everything they can to ensure that they phones are compliant and work with the carrier. If the problem is with the hardware, then Google should be working with HTC to again resolve the problem. If the problem is with the Google OS, then again, Google should be working on a fix.

Now I can also see the total other side of the situation. Because if I buy a new PC and some 3rd party software I load up on it craps up my whole computer, do I really expect to call up Microsoft and have them walk me through a fix for something they didn't make in the first place?

Do I expect to call up Dell and have them solve a Firefox issue?

Bottom line Google can pretty do whatever they want. They are selling enough handsets and enough OS's to really just crap on N1 users and tell them to go get a new device. They are in the business of making money and satisfying their shareholders. They don't have to listen to customers if the fix may involve a lot of wasted effort on their behalf.

late,
Coz

**Dr.8820** · #12 (**permalink**) 04-22-2010, 04:59 PM

that's kinda what i was thinking, winmo is my os, but sprint or tmobile through htc
fixes them. but for google to just wash their hands of it is kind of raw.

**brownhornet** · #13 (**permalink**) 04-22-2010, 11:02 PM

Again, there are quite a few HD2's having the same issue on tmobiles network. I had one of em for a day and the thing switched back and forth from 3g to edge every 5 minutes.

**horndoctor** · #14 (**permalink**) 04-23-2010, 02:20 AM

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

No...we can't.
You can't trust anyone these days.

Power corrupts and Google is gaining more power faster than any tech company in my recent memory. Seems like they are determined to eclipse Microsoft. Kinda scary. IMO

**CozBoogie** · #15 (**permalink**) 04-23-2010, 12:09 PM

Quote:

Originally Posted by horndoctor

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

No...we can't.
You can't trust anyone these days.

Big affirmative on that one my friend...I don't trust anything I read and only have of what I see.

late,
Coz

**Dr.8820** · #16 (**permalink**) 04-23-2010, 12:12 PM

Quote:

Originally Posted by brownhornet

Again, there are quite a few HD2's having the same issue on tmobiles network. I had one of em for a day and the thing switched back and forth from 3g to edge every 5 minutes.

it's all about location, my friend.

outerpip · #17 (**permalink**) 04-23-2010, 07:13 PM

I have problems seeing why it's Google's fault as well. Example: If you buy a Dell, and you have problems with getting WiFi, you don't complain to Adobe because you have their software installed. If you buy a Toyota, as someone said earlier, you don't go to the company that made the interior material because it won't shift into 3rd gear. You would go to either A: the dealer (T-Mobile) or B: Toyota (HTC). T-Mobiles service is lacking...anyone that does research would know that. The title of the article is "Google 'no longer investigating' fix for Nexus One 3G issues, advises 'changing your location'" which means that they have looked at the issues prior to this, and they haven't been able to provide a solution. They probably check all their software to see if it was conflicting with radios, etc., and haven't found anything. If you're having problems, talk to T-Mobile or HTC. Google makes software, not hardware. As consumers, if something goes wrong with our products, we have to blame someone. I do it, you do it, we all do it. As for my experience with HTC, they back up their product. It'd be worth it to see a response from them on the N1 issues.

JQuill · #18 (**permalink**) 04-24-2010, 12:15 PM

People can't stop bitching about how shitty t-mobile 3G is....

They bought the phone expecting miracles forgetting that T-Mobile has one of the smallest 3g networks in the country.

This is not HTC's fault...this is not Googles fault...

It is t-mobiles fault for not allowing their customers to roam on AT&T's towers

The speed of your 3G connection is a carrier issue almost 100% of the time.

Quite frankly I'm glad Google stopped investigating this it means their not listening to whiny little brats with their Nexus One's bitching about everything from the android build to the network their on. That phone was doomed from the start.

And anyway...like 5 people in the world have the nexus one who cares...

**banden** · #19 (**permalink**) 04-24-2010, 03:49 PM

I equate this more with someone buying a car and then complaining about bad roads. You can complain all you want to the car manufacturer, you can blame the company that makes the tires, but the issue can never be fixed by changing the tires or modifying the car.

Or blaming Dell when your internet speed is slow.

What consumers need to appreciate is that Google didn't pass the buck until they exhausted everything on their side. Some companies don't bother addressing an issue until other parties (TMobile or HTC) provides proof the issue is not on their side.

**brownhornet** · #20 (**permalink**) 04-24-2010, 03:54 PM

Quote:

Originally Posted by banden

I equate this more with someone buying a car and then complaining about bad roads. You can complain all you want to the car manufacturer, you can blame the company that makes the tires, but the issue can never be fixed by changing the tires or modifying the car.

Or blaming Dell when your internet speed is slow.

What consumers need to appreciate is that Google didn't pass the buck until they exhausted everything on their side. Some companies don't bother addressing an issue until other parties (TMobile or HTC) provides proof the issue is not on their side.

basically..I mean what more do you want them to do...build more towers for t mobile? its obviously not a google issuesince other phones have the same issue on their network. ive seen it first hand with the hd2