[CozBoogie]

It is indeed a confusing situation.

There are, however, really 2 issues at hand regardless of the root cause of the problem.

1. Does Google owe it's user's a fix.
2. Does Google not owe it's user's a fix.

Regarding item #1: Lets say you own a car made by Toyota. And said car has a problem with...hmmmm...I don't know, "unscheduled accelerations". You take it to the car dealer and want them to fix it. The mechanic says to you, "can do...cuz we stand behind what we sell regardless." Problem solved and you're on you're way.

Regarding item #2: Let's say the mechanic comes out and says, "the part that is making your car accelerate out of control was not made by Toyota (it was made by a 3rd party company in Taiwan) and we won't fix it for you." Now you're screwed.

The ethical thing for any company to do is to support the product they sell...not to try and pass the buck to the actual manufacturer of the individual pieces of the product.

If the problem is with the carrier then Google should be doing everything they can to ensure that they phones are compliant and work with the carrier. If the problem is with the hardware, then Google should be working with HTC to again resolve the problem. If the problem is with the Google OS, then again, Google should be working on a fix.

Now I can also see the total other side of the situation. Because if I buy a new PC and some 3rd party software I load up on it craps up my whole computer, do I really expect to call up Microsoft and have them walk me through a fix for something they didn't make in the first place?

Do I expect to call up Dell and have them solve a Firefox issue?

Bottom line Google can pretty do whatever they want. They are selling enough handsets and enough OS's to really just crap on N1 users and tell them to go get a new device. They are in the business of making money and satisfying their shareholders. They don't have to listen to customers if the fix may involve a lot of wasted effort on their behalf.

late,
Coz