4G Won't Turn on

gprimr1 · #1 (**permalink**) 11-08-2010, 01:34 AM

I have run into a strange problem with my Epic 4G.

When I hit the option to enable 4g, it says "turning on 4g" then it says "unknown" and then goes back to the turned off state.

How can I troubleshoot this? 4g is a big reason I bought this phone.

**darren.wlsn1** · #2 (**permalink**) 11-08-2010, 01:38 AM

Quote:

Originally Posted by gprimr1

I have run into a strange problem with my Epic 4G.

When I hit the option to enable 4g, it says "turning on 4g" then it says "unknown" and then goes back to the turned off state.

How can I troubleshoot this? 4g is a big reason I bought this phone.

my guess is its not in your area, mine does that in "no 4g" areas. where ya from and i can look if you have 4g or do you know you do?

gprimr1 · #3 (**permalink**) 11-08-2010, 01:43 AM

I will be in a known 4g area tomorrow (Baltimore MD) so I will test it tomorrow.

**darren.wlsn1** · #4 (**permalink**) 11-08-2010, 01:52 AM

Quote:

Originally Posted by gprimr1

I will be in a known 4g area tomorrow (Baltimore MD) so I will test it tomorrow.

it does work there in inner harbor i can confirm that while i was partying there last week. i can tell you if its in your area though but it will not enable if its not in your area.

gprimr1 · #5 (**permalink**) 11-08-2010, 02:56 PM

I went into several known 4g areas today (As indicated by my 3g/4g aircard) and each time on the Epic 4G it says "unknown" under the 4g option, I hit turn on, nothing happens except it says "turning on 4g" in gray and then goes back to "unknown."

**Johnny.Bravo** · #6 (**permalink**) 11-08-2010, 09:53 PM

How long have you had the phone? If its less than 30 days I'd take it back and get a new one.

gprimr1 · #7 (**permalink**) 11-09-2010, 02:14 AM

I reflashed the phone back to the original stock rom and baseband (I force applied the D18 update) and it still says "turning on 4g" then "Unknown."

I'm going to take it to Sprint tomorrow. It's a hardware defect they will replace or I'll raise hell.

**darren.wlsn1** · #8 (**permalink**) 11-09-2010, 03:01 AM

Quote:

Originally Posted by gprimr1

I reflashed the phone back to the original stock rom and baseband (I force applied the D18 update) and it still says "turning on 4g" then "Unknown."

I'm going to take it to Sprint tomorrow. It's a hardware defect they will replace or I'll raise hell.

sprint will with no issues, there good like that.

gprimr1 · #9 (**permalink**) 11-09-2010, 02:58 PM

Getting a new one tomorrow after 2pm.

TallGuyTech · #10 (**permalink**) 11-09-2010, 03:18 PM

Let me know how that goes. I'm working on a project in downtown Houston. 4G is not available in Los Angeles yet so I was excited to give it a try. Everywhere I go I try 4G ... it says "turning on ... " then goes to unknown.

I'm going to call Sprint again tonite (I called last week and thought I'd give their suggestions a try).

Anyone else experiencing the same issue?