4G Won't Turn on - Page 2

gprimr1 · #11 (**permalink**) 11-09-2010, 05:48 PM

Quote:

Originally Posted by kernekc

Let me know how that goes. I'm working on a project in downtown Houston. 4G is not available in Los Angeles yet so I was excited to give it a try. Everywhere I go I try 4G ... it says "turning on ... " then goes to unknown.

I'm going to call Sprint again tonite (I called last week and thought I'd give their suggestions a try).

Anyone else experiencing the same issue?

This is exactly the same problem I posted in the beginning and am having. It's a hardware issue, take it to a Sprint store and get a replacement.

**gullzway** · #12 (**permalink**) 11-10-2010, 12:58 AM

Quote:

Originally Posted by gprimr1

This is exactly the same problem I posted in the beginning and am having. It's a hardware issue, take it to a Sprint store and get a replacement.

I'd have to agree. There's no 4g where I am, when I turn it on it says "scanning, disconnected" nothing about"unknown."

Sent from my Epic 3G on SERO.

gprimr1 · #13 (**permalink**) 11-10-2010, 06:42 PM

Short of a Miracle, Number 2 is going back in about 20 minutes.

I got it back to my office and noticed it is dead. I reboot it, it shuts off after a few minutes.

It continues to shut off every 5 minutes or so.

I reset to faculty, continues.

I'm going to Odin it now just in case it's a software issue.

TallGuyTech · #14 (**permalink**) 11-29-2010, 07:51 PM

Did this issue ever get resolved?

**gTen** · #15 (**permalink**) 11-30-2010, 03:08 AM

Quote:

Originally Posted by kernekc

Did this issue ever get resolved?

Not as far as I know.everyone who got the issue went to replace their phone...that said let me confirm..are you having problems with 4g connecting or 4g going unknown?

TallGuyTech · #16 (**permalink**) 01-11-2011, 07:11 PM

My 4G now works! I did take it into a Sprint store and they replaced it ... for $35 ... it seems that it is a hardware issue.

I had the Best Buy insurance, but with them they would give me a loaner phone while their tech support checked out the phone. I wouldn't go for that so I switched insurance.