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Old 11-08-2010, 12:34 AM
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4G Won't Turn on

I have run into a strange problem with my Epic 4G.

When I hit the option to enable 4g, it says "turning on 4g" then it says "unknown" and then goes back to the turned off state.

How can I troubleshoot this? 4g is a big reason I bought this phone.
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Old 11-08-2010, 12:38 AM
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Re: 4G Won't Turn on

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Originally Posted by gprimr1 View Post
I have run into a strange problem with my Epic 4G.

When I hit the option to enable 4g, it says "turning on 4g" then it says "unknown" and then goes back to the turned off state.

How can I troubleshoot this? 4g is a big reason I bought this phone.
my guess is its not in your area, mine does that in "no 4g" areas. where ya from and i can look if you have 4g or do you know you do?
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Old 11-08-2010, 12:43 AM
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Re: 4G Won't Turn on

I will be in a known 4g area tomorrow (Baltimore MD) so I will test it tomorrow.
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Old 11-08-2010, 12:52 AM
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Re: 4G Won't Turn on

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Originally Posted by gprimr1 View Post
I will be in a known 4g area tomorrow (Baltimore MD) so I will test it tomorrow.
it does work there in inner harbor i can confirm that while i was partying there last week. i can tell you if its in your area though but it will not enable if its not in your area.
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Old 11-08-2010, 01:56 PM
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Re: 4G Won't Turn on

I went into several known 4g areas today (As indicated by my 3g/4g aircard) and each time on the Epic 4G it says "unknown" under the 4g option, I hit turn on, nothing happens except it says "turning on 4g" in gray and then goes back to "unknown."
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Old 11-08-2010, 08:53 PM
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Re: 4G Won't Turn on

How long have you had the phone? If its less than 30 days I'd take it back and get a new one.
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Old 11-09-2010, 01:14 AM
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Re: 4G Won't Turn on

I reflashed the phone back to the original stock rom and baseband (I force applied the D18 update) and it still says "turning on 4g" then "Unknown."

I'm going to take it to Sprint tomorrow. It's a hardware defect they will replace or I'll raise hell.
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Old 11-09-2010, 02:01 AM
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Re: 4G Won't Turn on

Quote:
Originally Posted by gprimr1 View Post
I reflashed the phone back to the original stock rom and baseband (I force applied the D18 update) and it still says "turning on 4g" then "Unknown."

I'm going to take it to Sprint tomorrow. It's a hardware defect they will replace or I'll raise hell.
sprint will with no issues, there good like that.
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Old 11-09-2010, 01:58 PM
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Re: 4G Won't Turn on

Getting a new one tomorrow after 2pm.

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Old 11-09-2010, 02:18 PM
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Re: 4G Won't Turn on

Let me know how that goes. I'm working on a project in downtown Houston. 4G is not available in Los Angeles yet so I was excited to give it a try. Everywhere I go I try 4G ... it says "turning on ... " then goes to unknown.

I'm going to call Sprint again tonite (I called last week and thought I'd give their suggestions a try).

Anyone else experiencing the same issue?
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