Another sprint chat transcript...

[raidzero]

I just wanted to turn off the voicemail option on my account...

11/21/2009 11:59:22AM System: "If you are chatting today for Technical Support, please call (88 211-4727."
11/21/2009 11:59:36AM System: "If you are a corporate business customer and need assistance with your account, please call (88 788-4727."
11/21/2009 11:59:50AM System: "Thank you for waiting. At Sprint, we take your account security seriously; please be prepared to provide your account PIN or security answer. If you haven't created them yet, please visit Sprint.com/pin."
11/21/2009 12:00:04PM System: "Thanks for your patience. We look forward to chatting with you."
11/21/2009 12:00:18PM System: "While you wait, did you know you can check usage or review your account balance online? It's fast, easy and available 24 hours a day, 7 days a week."
11/21/2009 12:00:32PM System: "Simply visit Sprint.com and sign into your account for a usage summary. Please continue to wait; the next available specialist will be with you shortly."
11/21/2009 12:00:46PM System: "Thank you for waiting. We will be with you as soon as possible. Did you know that you can pay your bill online at Sprint.com?"
11/21/2009 12:01:00PM System: "Visit Sprint.com/paybill and sign into your account. Online bill pay is fast, easy and available 24 hours a day. We appreciate your patience."
11/21/2009 12:01:14PM System: "Check out out how-to videos that will have you managing your Sprint account in minutes. Whether you're registering for the first time or activating a new phone, see how to do it all online at Sprint.com/howto. Please continue to hold"
11/21/2009 12:01:28PM System: "We appreciate your patience."
11/21/2009 12:01:42PM System: "We're sorry for your wait. You're welcome to continue to hold. If you'd prefer to email us your question, please type Sprint.com/emailcare in your browser and complete the email form. A specialist will respond to your inquiry within 24 to 48 hours."
11/21/2009 12:02:02PM Session Started with Agent (Choua)
11/21/2009 12:02:02PM System: "Thank you for contacting Sprint. My name is Choua. In order to better assist you; may I please have your first and last name?"
11/21/2009 12:02:02PM Osborn: "Need to turn off voicemail"
11/21/2009 12:02:16PM Osborn: "Paul Osborn"
11/21/2009 12:02:46PM Agent (Choua): "Hi Paul."
11/21/2009 12:03:17PM Osborn: "Hi. I am trying to remove voicemail from my line, but I do not see the option to do so online."
11/21/2009 12:04:48PM Agent (Choua): "The current voice mail or save voicemail?"
11/21/2009 12:05:01PM Osborn: "the voicemail service"
11/21/2009 12:05:25PM Osborn: "I don't want to receive any more voicemails"
11/21/2009 12:05:54PM Agent (Choua): "I see. One moment while I find the step to disable that for you."
11/21/2009 12:06:02PM Osborn: "Thanks"
11/21/2009 12:07:22PM Agent (Choua): "Thank you for your patience, I will have that information shortly."
11/21/2009 12:10:43PM Agent (Choua): "The HTC Hero cost at regular price is : $**********.********** with your upgrade eligibility $**********, you would get the $********** instant saving instead of the $**********, it's our present offer. Plus the $********** rebate=$**********.**********-$**********+$**********=$**********.********** total."
11/21/2009 12:10:50PM Agent (Choua): "Please disregard my last statement."
11/21/2009 12:11:00PM Osborn: "OK"
11/21/2009 12:11:13PM Agent (Choua): "I'm getting that information for you. One moment please."
11/21/2009 12:13:23PM Agent (Choua): "I appreciate your continued patience. I am still researching this issue for you."
11/21/2009 12:15:29PM Agent (Choua): "I apologize for the delay, processing your request is taking a little longer than usual. Thank you for your continued patience."
11/21/2009 12:15:46PM Osborn: "Thanks."
11/21/2009 12:20:17PM Agent (Choua): "I'm still research how to do this for you?"
11/21/2009 12:20:24PM Agent (Choua): "."
11/21/2009 12:21:31PM Osborn: "yes please"
11/21/2009 12:21:43PM Osborn: "Is it even possible?"
11/21/2009 12:22:19PM Agent (Choua): "I apologize, can I have the make and model of your device to better assist you? I"m look at your manual to see if there is a option for this."
11/21/2009 12:22:49PM Osborn: "This has nothing to do with the phone, wheter or not your line has voicemail is completely independent of the device."
11/21/2009 12:23:16PM Osborn: "This is teh same as adding a text message package or removing it. It is just a feature of my account that I would like disabled."
11/21/2009 12:25:51PM Agent (Choua): "I showing that you do not have that on your plan. Please allow me to review where it maybe hidden. One moment please."
11/21/2009 12:27:49PM Osborn: "I can assure you, I do have voicemail. I receive them all the time. This is what I want: when someone calls my phone number and I do not answer I would like it to ring and ring endlessly, or just tell them I am not available and disconnect. I want nobody"
&nbsp to have any opportunity to leave me a voicemail message.
11/21/2009 12:29:18PM Agent (Choua): "Right, understand I am looking how to disable that for you in your manual right now. One moment please."
11/21/2009 12:32:55PM Agent (Choua): "The fee for the feature is $**********.********** only."
11/21/2009 12:33:06PM Agent (Choua): "Please disregard my last statement."
11/21/2009 12:33:14PM Osborn: "very good, I would like do shut it off and save the $**********.**********"
11/21/2009 12:33:19PM Osborn: "Oh, nevermind."
11/21/2009 12:33:31PM Agent (Choua): "Busy day. One moment, I'm still research this for you."
11/21/2009 12:33:56PM Osborn: "It's okay, I am out of time. I will call in or go to the store. Thanks for your time."
11/21/2009 12:34:00PM Session Ended

[MrObvious]

Probably someone from India.

[potatoofdoom]

This is just one of the reasons why I cannot stand Sprint (among other companies). Did the person even understand the question at all? No, they did not. It's great that you can work for sprint answering customers' questions in real time, and not know what "voicemail" means.

[Carla]

Hahaha, I have to say Raid, you were way more patient and understanding then I would have been. Too funny.

[sadthai]

so its possible to disable your voice with sprint?

[gprimr1]

Can I just ask why you'd want to disable voicemail?

it seems like not only does she not understand the question, she doesn't know how to multi-task either.

They need to set up a black list for help center people, like how they have the Retail Employee Shoplifter List of all the employees caught stealing.

I really hate how they apologize over and over. One time I told the guy "stop apologizing and tell me what you need from me, in the time it takes you to apologize 10 times, I could have given you the information."

[spiritcrusher33]

i too wish i could get rid of voicemail..cause the only people that leave them are people trying to sell me crap or speak spanish.lol or before trying to get me to buy that stupid extended warranty on my car.lol my friends and wife and family all text me.. etc.. hell i only use maybe 20 mins a month but go through 4000 or more texts a month..

[MrObvious]

Haha I am about the same way. Can't you remove the feature from your account online?