PPCGeeks - Another sprint chat transcript...

I just wanted to turn off the voicemail option on my account...

Quote:

11/21/2009 11:59:22AM System: "If you are chatting today for Technical Support, please call (888) 211-4727."
11/21/2009 11:59:36AM System: "If you are a corporate business customer and need assistance with your account, please call (888) 788-4727."
11/21/2009 11:59:50AM System: "Thank you for waiting. At Sprint, we take your account security seriously; please be prepared to provide your account PIN or security answer. If you haven't created them yet, please visit Sprint.com/pin."
11/21/2009 12:00:04PM System: "Thanks for your patience. We look forward to chatting with you."
11/21/2009 12:00:18PM System: "While you wait, did you know you can check usage or review your account balance online? It's fast, easy and available 24 hours a day, 7 days a week."
11/21/2009 12:00:32PM System: "Simply visit Sprint.com and sign into your account for a usage summary. Please continue to wait; the next available specialist will be with you shortly."
11/21/2009 12:00:46PM System: "Thank you for waiting. We will be with you as soon as possible. Did you know that you can pay your bill online at Sprint.com?"
11/21/2009 12:01:00PM System: "Visit Sprint.com/paybill and sign into your account. Online bill pay is fast, easy and available 24 hours a day. We appreciate your patience."
11/21/2009 12:01:14PM System: "Check out out how-to videos that will have you managing your Sprint account in minutes. Whether you're registering for the first time or activating a new phone, see how to do it all online at Sprint.com/howto. Please continue to hold"
11/21/2009 12:01:28PM System: "We appreciate your patience."
11/21/2009 12:01:42PM System: "We're sorry for your wait. You're welcome to continue to hold. If you'd prefer to email us your question, please type Sprint.com/emailcare in your browser and complete the email form. A specialist will respond to your inquiry within 24 to 48 hours."
11/21/2009 12:02:02PM Session Started with Agent (Choua)
11/21/2009 12:02:02PM System: "Thank you for contacting Sprint. My name is Choua. In order to better assist you; may I please have your first and last name?"
11/21/2009 12:02:02PM Osborn: "Need to turn off voicemail"
11/21/2009 12:02:16PM Osborn: "Paul Osborn"
11/21/2009 12:02:46PM Agent (Choua): "Hi Paul."
11/21/2009 12:03:17PM Osborn: "Hi. I am trying to remove voicemail from my line, but I do not see the option to do so online."
11/21/2009 12:04:48PM Agent (Choua): "The current voice mail or save voicemail?"
11/21/2009 12:05:01PM Osborn: "the voicemail service"
11/21/2009 12:05:25PM Osborn: "I don't want to receive any more voicemails"
11/21/2009 12:05:54PM Agent (Choua): "I see. One moment while I find the step to disable that for you."
11/21/2009 12:06:02PM Osborn: "Thanks"
11/21/2009 12:07:22PM Agent (Choua): "Thank you for your patience, I will have that information shortly."
11/21/2009 12:10:43PM Agent (Choua): "The HTC Hero cost at regular price is : $**********.********** with your upgrade eligibility $**********, you would get the $********** instant saving instead of the $**********, it's our present offer. Plus the $********** rebate=$**********.**********-$**********+$**********=$**********.********** total."
11/21/2009 12:10:50PM Agent (Choua): "Please disregard my last statement."
11/21/2009 12:11:00PM Osborn: "OK"
11/21/2009 12:11:13PM Agent (Choua): "I'm getting that information for you. One moment please."
11/21/2009 12:13:23PM Agent (Choua): "I appreciate your continued patience. I am still researching this issue for you."
11/21/2009 12:15:29PM Agent (Choua): "I apologize for the delay, processing your request is taking a little longer than usual. Thank you for your continued patience."
11/21/2009 12:15:46PM Osborn: "Thanks."
11/21/2009 12:20:17PM Agent (Choua): "I'm still research how to do this for you?"
11/21/2009 12:20:24PM Agent (Choua): "."
11/21/2009 12:21:31PM Osborn: "yes please"
11/21/2009 12:21:43PM Osborn: "Is it even possible?"
11/21/2009 12:22:19PM Agent (Choua): "I apologize, can I have the make and model of your device to better assist you? I"m look at your manual to see if there is a option for this."
11/21/2009 12:22:49PM Osborn: "This has nothing to do with the phone, wheter or not your line has voicemail is completely independent of the device."
11/21/2009 12:23:16PM Osborn: "This is teh same as adding a text message package or removing it. It is just a feature of my account that I would like disabled."
11/21/2009 12:25:51PM Agent (Choua): "I showing that you do not have that on your plan. Please allow me to review where it maybe hidden. One moment please."
11/21/2009 12:27:49PM Osborn: "I can assure you, I do have voicemail. I receive them all the time. This is what I want: when someone calls my phone number and I do not answer I would like it to ring and ring endlessly, or just tell them I am not available and disconnect. I want nobody"
&nbsp to have any opportunity to leave me a voicemail message.
11/21/2009 12:29:18PM Agent (Choua): "Right, understand I am looking how to disable that for you in your manual right now. One moment please."
11/21/2009 12:32:55PM Agent (Choua): "The fee for the feature is $**********.********** only."
11/21/2009 12:33:06PM Agent (Choua): "Please disregard my last statement."
11/21/2009 12:33:14PM Osborn: "very good, I would like do shut it off and save the $**********.**********"
11/21/2009 12:33:19PM Osborn: "Oh, nevermind."
11/21/2009 12:33:31PM Agent (Choua): "Busy day. One moment, I'm still research this for you."
11/21/2009 12:33:56PM Osborn: "It's okay, I am out of time. I will call in or go to the store. Thanks for your time."
11/21/2009 12:34:00PM Session Ended