Sprint said i cant get a TOL for SERO HHEELLPP

-Sin- · #1 (**permalink**) 11-08-2009, 03:53 AM

i recently have been working with a buddy from this site on doing a TOL for his old SERO. i payed him $, and we contacted sprint, asked for a TOL. the sprint rep told me that i cannot have his SERO plan for my plan, because i am not a sprint employee, nor a 3rd party employee, BUT neither was the original owner of the SERO. has anybody else ever ran into this problem? BTW i am not an existing sprint customer, i would be getting set up for my 1st time, i went through the credit check process, and was prepared to get this SERO in my name, and be on my way. i had a friend from this site who was extremely kind and very helpful, but it just didn't seem to work out, sprint was pulling this "not an employee card" , how would i get around this problem? say i work for circuit city or something? claim to be the original owners cousin? how did this happen?? i read in this site all the time about DOZENS of people doing TOL's with their SERO's.

i'd appreciate anybody experiences on this same kind of problem, because i am NOT about to sign up for a 99.99 plan, Hell not even their 69.99, even their new Everything plus 59.99 is TOO MUCH, well its too much when i KNOW there is a 30/month option out there. that price is just simply UNMATCHED and i feel i would be doing myself a big mistake to not get the SERO.

excuse me about the ran, but i just need to get this straightened out & find out exactly what to do about this. because it's unacceptable that 'the next man' probably could call and have no issue with this.

angellt · #2 (**permalink**) 11-09-2009, 05:51 PM

i just did a TOL, but it was TOLed to me, and i already had 4 SERO lines. That probably made it easier for them to do it.

**w7excursion** · #3 (**permalink**) 11-09-2009, 06:16 PM

You must deal with a SprintUser pro lol. There are a lot of dummies working for sprint that dont know what they are talking about. Call during business hours(9-5pm).

**BooDaddy** · #4 (**permalink**) 11-11-2009, 09:51 AM

w7excursion knows what hes talking about.. He TOL'd 2 SERO's to me and it takes all of about 5 minutes when you talk to the right CS agent.

uzzlema · #5 (**permalink**) 11-12-2009, 01:09 AM

the reason they cant do it cause the new they update the system a view months back that took away all those old plans

**BooDaddy** · #6 (**permalink**) 11-12-2009, 01:10 AM

I dont think so, I was TOL'd a SERO back about 2 months ago, then I just recently had another SERO TOL'd to me about 3 weeks ago. No problems... took about 5 minutes, and done.

Table83 · #7 (**permalink**) 11-29-2010, 02:35 AM

I tried yesterday to do a TOL from my brothers account to mine for a SERO and got shot down hard! I'm just about done with Sprint. I'm writing a complaint through planetfeedback.com and then going to find another carrier.

**gTen** · #8 (**permalink**) 11-29-2010, 04:03 AM

Quote:

Originally Posted by Table83

I tried yesterday to do a TOL from my brothers account to mine for a SERO and got shot down hard! I'm just about done with Sprint. I'm writing a complaint through planetfeedback.com and then going to find another carrier.

What reason did they give when they shot you down?

quick99si · #9 (**permalink**) 12-21-2010, 04:41 PM

I thought that this was a well documented change. No SERO TOL unless you already have SERO. SERO owners couldn't even spawn additional SERO lines (this was a business on it's own created by some enterprising jerks who would resell these for $150/ea). It appears to be a part of their general strategy to migrate people over to the $69+ plans, which got a lot of play around the time that the EVO and Epic came out. Raise ARPU substantially, lose a few customers = net gain in revenue and likely network stability.

If you're upset that you can't do this, and I'm saying this as a totally impartial party, you have absolutely no right to complain IMO. It may be akin to going to a tire shop and demanding they honor their 1930's prices for vulcanized tubeless radial tires.