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  #31 (permalink)  
Old 10-09-2009, 12:16 PM
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Re: Where do they hire these people from

Quote:
Originally Posted by mike2037 View Post
One thing to keep in mind:

For all of you that can answer these questions correctly, would you work in a cell phone store?
...
Exactly.

I could never live on what these poor guys get paid......

I was in a Verizon store last week & some guy just happened to walk up & ask about the TP2 while I was standing there.

The store manager was talking to the guy & really was clueless about what the guy was asking. I politely pulled my TP2 out (the manager had never seen one) & asked if I could help.

The manager turned out to be a really cool guy & I spent the next 20 minutes answering questions for both him & the customer....

~John
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  #32 (permalink)  
Old 10-09-2009, 12:45 PM
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Re: Where do they hire these people from

Quote:
Originally Posted by jmorton10 View Post
Exactly.

I could never live on what these poor guys get paid......

I was in a Verizon store last week & some guy just happened to walk up & ask about the TP2 while I was standing there.

The store manager was talking to the guy & really was clueless about what the guy was asking. I politely pulled my TP2 out (the manager had never seen one) & asked if I could help.

The manager turned out to be a really cool guy & I spent the next 20 minutes answering questions for both him & the customer....

~John
that brings up a good point, when I was at the shack ~10yrs ago, there was no way I could keep up with all the new phones (at least in depth), granted we had multiple carriers. I could only imagine the bs training that happens with all these new devices. Really, I think employee training is closer to marketing brainwashing.

Props for paying it fwd. I loved it when I could learn something from a customer.
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  #33 (permalink)  
Old 10-19-2009, 07:48 PM
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Re: Where do they hire these people from

What I get amused at is when the salespeople chase you around the store and insist on helping you. You tell them them that they will not be able to answer your questions but they insist. You tell them what you are looking for and a dull glaze covers their eyes. After a few wasted minutes of your life and a wait for them to go and ask a manager, they come back clueless or try to argue that it is you that doesn't know what you are talking about. lol
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  #34 (permalink)  
Old 10-19-2009, 08:07 PM
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Re: Where do they hire these people from

Thread moved to Carrier Discussions Forum!
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  #35 (permalink)  
Old 10-19-2009, 08:13 PM
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Re: Where do they hire these people from

I went into the Verizon store today to check out the Imagio and 2 of the guys were pretty cool about doing hacks and rom upgrades just from going to XDA and coming here.

It was pretty nice being able to talk to them about that stuff.
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  #36 (permalink)  
Old 10-19-2009, 10:15 PM
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Re: Where do they hire these people from

My local Verizon store doesn't have the Imagio yet.
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