Sprint and Insurance Woes

[Simpdapimp]

Ok, so i have been a Sprint customer for 8 years now and i have NEVER had insurance, EVER. And i have never had any problems with my phones, except on one occasion which i handled (under the table). But now i am in a situation that is driving me insane. I have the Touch Pro and on the right side of my phone where my pinky finger hold it in portrait mode, it had cracked in and this morning it completely broke, so no i have a hole there. I saw (on PPC GEEKS) that there was a recall or something, which made me think to contact Sprint. I called Sprint and they tell me, you have no insurance we cant help you, Send it to HTC. So i call HTC they say send it here we will send it back, within 2 to 4 weeks. Well i was almost floored that the earliest i could get my phone back was 2 weeks, being that it is not my lifeline in so many ways. so i called Sprint back and asked to activate insurance, Uh Oh.......you must do that within the first 30 days of activating a new phone. So I have devised a plan, and i want to know if anyone here thinks it may work. I still have my Mogul from before, if i activate my mogul for a day or two and get insurance on it, can i then reactivate my Touch pro and the insurance will carry over? Will this work, or is it a lost cause. I can't live without my Touch Pro honestly, I considered using my Mogul for the few weeks my phone would be out but its just not the same anymore. Any other advice to help my situation would be greatly appreciated as well. Thanks.

[Journeyjeans]

Well, I don't know about that, but lucky for you (sort of), Asurion's having an open Enrollment from May1st to May31st. More info here.

You may still have to wait a week or so (till the 1st), but they overnight the phones (free, I got my Diamond like that, next day), and heck, at least you'll have insurance.

~Journey

[ianderson_76]

May or may not work. But try it. In Sprint system, it may show the first date you actually activated the Mogul, or it may show todays date. No way to tell until it is done. But if it shows today date, it will work. And if you get a dumb rep, they do not check anyway. But having a Sprint device without insurance, is not a smart idea. The more you spend, expect even more problems.

[SporkLover]

Sprint's India call centers are always going to try and send you to Asurion. That's a false starter. Here is what I recommend:

1. If you decide to pursue via phone, call Sprint Technical support again, do not take the "No Insurance" answer.... tell them to look up the known issues for the touch pro. They will find notes on the cracking chrome issue. There will also be a range of ESNs that are under the recall. As long as you are in that range you are golden. Do not relent.

2. Take it to the store with the same tactic. Ask them about the known issues notes for the Touch Pro.

My vote would be to go to the store/repair center, right now they have more tools to help you, especially with sprint adjusting their warranty coverage. http://www.wmexperts.com/sprint-warranty-changes-better

You almost dont need insurance!

Report back and let us know what happens.

[mofotrucker]

hey if you wait till may first they will have open enrollment tor tep (insurance) so i would just wait it out for one mor week and a bit lol

[Mattheyu]

Remember that Asurion up'ed their deductible from $50 to $100 on most PDA/Smartphones.

If it really gets down to it, and you've spoken to reps and supervisors alike and they still aren't working for you, I'd try the executive customer service people. I had just about every defective Mogul out there, and they were able to help me out. It's been a long time since I've called, but they made everything right again.

703-433-4401 is their number, open 7-5 central time if I recall correctly.
Originally found here:
http://consumerist.com/consumer/abov...ine-264299.php