Remember that Asurion up'ed their deductible from $50 to $100 on most PDA/Smartphones.
If it really gets down to it, and you've spoken to reps and supervisors alike and they still aren't working for you, I'd try the executive customer service people. I had just about every defective Mogul out there, and they were able to help me out. It's been a long time since I've called, but they made everything right again.
703-433-4401 is their number, open 7-5 central time if I recall correctly.
Originally found here:
http://consumerist.com/consumer/abov...ine-264299.php