[SporkLover]

Sprint's India call centers are always going to try and send you to Asurion. That's a false starter. Here is what I recommend:

1. If you decide to pursue via phone, call Sprint Technical support again, do not take the "No Insurance" answer.... tell them to look up the known issues for the touch pro. They will find notes on the cracking chrome issue. There will also be a range of ESNs that are under the recall. As long as you are in that range you are golden. Do not relent.

2. Take it to the store with the same tactic. Ask them about the known issues notes for the Touch Pro.

My vote would be to go to the store/repair center, right now they have more tools to help you, especially with sprint adjusting their warranty coverage. http://www.wmexperts.com/sprint-warranty-changes-better

You almost dont need insurance!

Report back and let us know what happens.