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[blazin-asian]

i am at my wits end with Sprint right now. im on my 3rd mogul and i told them that i no longer want their crappy defective refurb moguls. on top of that, i returned my 1st replacement mogul back 2 months ago and a $200 charge is showing on my account as device not returned.

ive spoke with countless reps in trying to get an upgrade to the Touch Pro and willing to pay the $55 deductible, but Sprint wont budge. actually, ive been able to speak with 2 reps (1 in tech support and 1 in account services) and they AGREED to swap my mogul for a Touch Pro. the tech support guy had to transfer me to another dept because he didnt have access to the warehouse list and this next rep denied me. the account services person said they would send out my Touch Pro once it was back in stock in 2 weeks. i specifically asked if a Touch Pro would be sent out and they said yes. 2 weeks later, a mogul shows up at my freakin doorstep.

i am so incredibly pi$$ed at the level of service i have been getting lately and one time was actually transferred to the Colorado Department of Corrections! how the heck does that happen??!!

can a kind hearted sprint rep please help me out?

thanks in advance!

[Peteman100]

I have a tough one for the Sprint reps. My family has 3 different accounts with sprint; two SERO 500 and one normal account shared over 2 lines for a total of 4 lines. We are contemplating all hopping onto a single Everything Data family plan. However, none of us are totally out of contract yet. One SERO and the shared plan are out of contract in October while the other SERO still has a year left. If I gave a call to Account Services, what are the chances that they will let us to combine all our lines into the new family plan, even though we aren't finished with our contracts? I figure they might be willing, since it would eliminate the two SERO accounts. Also, if we are successful at getting our lines combined, will we all be eligible for handset upgrades when we sign our new contract? I appreciate the help, Sprint gurus!

[racemepls]

you can change your plan at anytime so i wouldnt worry about it. just make sure you tell them to post date the plan change so you get prorated

[Peteman100]

Originally Posted by racemepls

you can change your plan at anytime so i wouldnt worry about it. just make sure you tell them to post date the plan change so you get prorated

Can you explain a little further what you mean about post dating the plan change?

[racemepls]

sprint charges you a month in advance. It means you wont start your new plan until the billing cycle date that way you dont have a bill and a half. Its almost like a cable bill.

[Peteman100]

Originally Posted by racemepls

sprint charges you a month in advance. It means you wont start your new plan until the billing cycle date that way you dont have a bill and a half. Its almost like a cable bill.

Ah gotcha. Thanks for the advice! And in terms of the handset upgrade, is that going to depend on the rep I talk to or is there set policy regarding that? This is assuming I would be signing a new contract.

[racemepls]

have you had your phone for 12 or 22 mo yet?

[Peteman100]

Ok, so its based on the time the current phone has been active. Thanks for the help.

[drewcam888]

Originally Posted by Peteman100

I have a tough one for the Sprint reps. My family has 3 different accounts with sprint; two SERO 500 and one normal account shared over 2 lines for a total of 4 lines.

You should sell your sero plans if you can. You can get good money for them

[remoc8116]

My Experience with Sprint-Tech Support-sales and everything else is THEY ROCK, Never had a bad experience in 7-8 years i have been with them......Thanks Guy's