[blazin-asian]

i am at my wits end with Sprint right now. im on my 3rd mogul and i told them that i no longer want their crappy defective refurb moguls. on top of that, i returned my 1st replacement mogul back 2 months ago and a $200 charge is showing on my account as device not returned.

ive spoke with countless reps in trying to get an upgrade to the Touch Pro and willing to pay the $55 deductible, but Sprint wont budge. actually, ive been able to speak with 2 reps (1 in tech support and 1 in account services) and they AGREED to swap my mogul for a Touch Pro. the tech support guy had to transfer me to another dept because he didnt have access to the warehouse list and this next rep denied me. the account services person said they would send out my Touch Pro once it was back in stock in 2 weeks. i specifically asked if a Touch Pro would be sent out and they said yes. 2 weeks later, a mogul shows up at my freakin doorstep.

i am so incredibly pi$$ed at the level of service i have been getting lately and one time was actually transferred to the Colorado Department of Corrections! how the heck does that happen??!!

can a kind hearted sprint rep please help me out?

thanks in advance!