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Old 03-08-2009, 01:43 PM
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Sprint Verizon At&t empoyees
I started this thread because calling customer service can be a huge hassle at best and its frustrating when you get 3 different answeres on three different calls. So if we have employees of the respective carriers on ppcgeeks identify themselves, then maybe you can verify your answeres from customer care with us. Or if you have a quick question we can help get you a reliable answer or point you in the right direction. Indirect reps welcome are welcome too.

ALSO ON THE OFF CHANCE ANY HTC EMPLOYEES WELCOME TOO


disclamer: I am not a customer service representative. You alone are responsible for any charges you may incure be it teathering or anything else

I'll be first

racemepls: sprint
crashjack: sprint
dustinroberts1703: sprint
chappy: sprint
Dan042106 : Sprint Sales Manager
Palooz: sprint
Major_Nate : sprint
00gt1 : sprint pittsburgh
entropism : sprint jersey shore

Ca2l3vin : verizon/use pm
Last edited by racemepls; 04-20-2009 at 05:00 PM.
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Old 03-08-2009, 01:46 PM
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Re: Sprint Verizon At&t empoyees
hey race i'm having a problem with my wifes' instinct and don't want to dance with assurion. what's the next step?
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Old 03-08-2009, 01:50 PM
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Re: Sprint Verizon At&t empoyees
your best bet always is to take it to a repair center first so you dont have to pay a copay. A lot of times they can fix it and if not they'll do a advanced warranty exchange with no copay.
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Old 03-08-2009, 01:56 PM
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Re: Sprint Verizon At&t empoyees
i was at the sprint store yesterday for 2 hours and again this morning for an hour. it will not ring on her end and the call quality is very choppy. the tech says it passes whatever test they put it thru but i know this phone is broken and the tech washed his hands of it and then started talking trash to his co-workers right in front of me.
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Old 03-08-2009, 02:02 PM
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Re: Sprint Verizon At&t empoyees
Did you try speaking with a manager? Not only now did they not resolve your issue but now they made it personal.
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Old 03-08-2009, 02:08 PM
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Re: Sprint Verizon At&t empoyees
Quote:
Originally Posted by mr8820 View Post
i was at the sprint store yesterday for 2 hours and again this morning for an hour. it will not ring on her end and the call quality is very choppy. the tech says it passes whatever test they put it thru but i know this phone is broken and the tech washed his hands of it and then started talking trash to his co-workers right in front of me.
check your pm
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Old 03-08-2009, 02:10 PM
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Re: Sprint Verizon At&t empoyees
what really annoyed me was when i told the tech that it's a 20 minute drive to the store and didn't want to keep doing this and he did his thing. i called *2 and after telling them all about it and saying that i didn't want to dance with assurion that the lady would rather me cancel the contracts at $400 for the instinct and pro lines than send out an $80 replacement.
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Old 03-08-2009, 02:13 PM
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Re: Sprint Verizon At&t empoyees
got your pm..thanks alot! i will be calling them and this is what ppcgeeks is all about!
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Old 03-08-2009, 02:13 PM
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Re: Sprint Verizon At&t empoyees
follow the steps in my pm and i guarentee it will work. those calls are very closely monitored. It might take 1 or two tries but i promise it will work.
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Old 03-08-2009, 02:15 PM
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Re: Sprint Verizon At&t empoyees
10-4 good buddy!
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