Upgrade To Touch Pro Free!!

[blandrp]

I just went to the self serve site to see about getting a Touch Pro to replace my mogul, but the following is what it says I'll get. Looks to me like they're sending Refurb Moguls. Has anyone else seen this only to be surprised by a new Touch Pro when it arrived, or are they really sending refurbs out now?

Self Service Phone Replacement Tool


Model Name UTSTAR PPC6800 QWERTY CAM MSN/ESN
Defective Phone Model: UTSTAR PPC6800 QWERTY CAM

Replacement Phone Model: REC UTStarcom PPC-6800 Handset Single

Please review the replacement model listed above and select �Next�. If you are not satisfied with the replacement model, please select �Cancel Request� to be rerouted to our Phone Repair Center Locator.
NOTE: Replacement devices may be reconditioned, of like kind and quality based on inventory availability at the time of replacement and will not include replacement accessories, such as batteries or chargers.

[pupp3t]

Ive went thru 3 moguls and finnaly got a rep to replace my mogul with a touch pro for free at NO CHARGE thank god cause all the moguls ive got have just been trash, i even purchased my mogul brand new and at full price.. Hope everyone gets a new touch pro !!!

[threev]

Originally Posted by blandrp

I just went to the self serve site to see about getting a Touch Pro to replace my mogul, but the following is what it says I'll get. Looks to me like they're sending Refurb Moguls. Has anyone else seen this only to be surprised by a new Touch Pro when it arrived, or are they really sending refurbs out now?

Self Service Phone Replacement Tool


Model Name UTSTAR PPC6800 QWERTY CAM MSN/ESN
Defective Phone Model: UTSTAR PPC6800 QWERTY CAM

Replacement Phone Model: REC UTStarcom PPC-6800 Handset Single

Please review the replacement model listed above and select �Next�. If you are not satisfied with the replacement model, please select �Cancel Request� to be rerouted to our Phone Repair Center Locator.
NOTE: Replacement devices may be reconditioned, of like kind and quality based on inventory availability at the time of replacement and will not include replacement accessories, such as batteries or chargers.

Same issue for me at 8:45 AM on the 15th of March. I will either call or just wait and try again for the day the online form gives me the Touch Pro.