Upgrade To Touch Pro Free!!

[BigDinCA]

Originally Posted by rangness

well yeah, but thats because they don't check and it automatically goes to that screen. how do we know later they don't qualify it as a reason for exchange? my mogul only has a white spot on left lower. otherwise works great. i know i've been posting this a lot but just feel hesitant.

I'd refer you to my post from eartlier toniight, 6 up from this: if they get the phone back and determine that there is nothing wrong with it, you will be charged up to $125. Rest assured though; those white spots will only get worse over time and it is a known design problem with these phones. Sprint will not disallow your return just because it has white spots on the screen. If that's your only problem and you're happy with the phone, then why go through all of this amyway?

Originally Posted by Oceana

OK so what do i do exactly i have been reading different posts and not sure what to do.

I have the mogul but want the Touch diamond or the Touch Pro.
The Mogul is slow and it freezes up on me and i have to set the whole device for it to start working properly again and i have to go through the trouble of entering all my contacts into the phone. The phone's touch screen is messed up and i have calibrated it in Portrait, Landscape(right), and Landscape(left) and it does not correspond with the right thing i am trying to touch.


So i want a touch diamond because i am about to through this phone out the window of my car.

I have went to the sprint store and tried to get the to upgrade me for free but they said i havent had the phone long enough and id have to pay full retail price someone please help me I NEED THE DIAMOND i am willing to pay 30 bucks for the pro upgrade but it is not necessary.

First off - have you tried a soft-reset first? You don't lose all your data with a soft-reset. Secondly, you're talking about upgrading your handset, so you need to have it for at least a year for that to happen. Even after two years you won't get a free upgrade, you would only get $200 bucks off the price. This thread is specifically for returning defective handsets and finding out that most of them are being replaced with the Touch Pro. If a software update doesn't take care of your issue (you didn't specify which ROM you have) then go to page 2 of this thread and about half-way down there is a link to a Sprint site that sets up your return online. Be sure to thank the people on the posts, too.

[Oceana]

Originally Posted by BigDinCA

I'd refer you to my post from eartlier toniight, 6 up from this: if they get the phone back and determine that there is nothing wrong with it, you will be charged up to $125. Rest assured though; those white spots will only get worse over time and it is a known design problem with these phones. Sprint will not disallow your return just because it has white spots on the screen. If that's your only problem and you're happy with the phone, then why go through all of this amyway?




First off - have you tried a soft-reset first? You don't lose all your data with a soft-reset. Secondly, you're talking about upgrading your handset, so you need to have it for at least a year for that to happen. Even after two years you won't get a free upgrade, you would only get $200 bucks off the price. This thread is specifically for returning defective handsets and finding out that most of them are being replaced with the Touch Pro. If a software update doesn't take care of your issue (you didn't specify which ROM you have) then go to page 2 of this thread and about half-way down there is a link to a Sprint site that sets up your return online. Be sure to thank the people on the posts, too.

I have 6.1 WM
I know about soft resetting and when the phone has the freezing issues the first thing i do is soft reset. But the problem keeps persisting after that. so i have to Reset the whole device for it to work properly again. The screen also has a burn spot on it from the screen being too hot. And the Asurion thing do i have to have insurance on the phone?

[BigDinCA]

Originally Posted by Oceana

I have 6.1 WM
I know about soft resetting and when the phone has the freezing issues the first thing i do is soft reset. But the problem keeps persisting after that. so i have to Reset the whole device for it to work properly again. The screen also has a burn spot on it from the screen being too hot. And the Asurion thing do i have to have insurance on the phone?

WM6.1 is standard now. What I meant was are you running Sprint's versin or one of the many that other people habe made on this site? The white spot is normal and most of us have dealt with it over time. As for Asurion, it IS the insurance. If you have it, you can get a replacement through them, after the $50 deductible. The link I referred to that's on page 2 of this thread is not Asurion. It is Sprint directly.